Patient Access Specialist (On-Site)

University of Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading educational institution in Miami seeks a full-time Patient Access Specialist to support front-end revenue cycle operations. This role involves verifying patient information, managing insurance details, and assisting staff. Applicants must have a high school diploma and at least three years of relevant experience, along with excellent communication and organizational skills. This position emphasizes teamwork, compassion, and a professional demeanor in a patient-centered environment.

Qualifications

• Minimum 3 years of relevant experience.

Responsibilities

• Coordinates financial clearance for patient accounts.
• Contacts patients and providers for insurance information.
• Verifies insurance coverage and notifies patients.
• Maintains records and documentation accuracy.
• Serves as a resource for lower-level staff.

Skills

Data entry accuracy

Effective communication

Confidential information handling

Time management under pressure

Interpersonal skills

Multitasking ability

Relationship building

Accounting principles knowledge

Education

High school diploma or equivalent

Job description

Patient Access Specialist (On‑Site)

University of Miami is looking for a Full‑Time Patient Access Specialist to coordinate complex duties supporting front‑end revenue cycle and clinic functions for hospital and clinic operations.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add‑on patients.
• Obtains necessary authorizations, pre‑certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower‑level Patient Services staff.
• Recommends new approaches to management for enhancing performance and productivity.
• Deploys critical thinking while responding to a variety of technical issues from patients, physicians and employees via phone, email, web messages, fax, or email.
• Works independently and deals effectively with stress, due to heavy workload and the handling of complex patient inquiries.
• Serves as a role model, facilitator, and coach in developing a culture of compassion and caring through building healthy relationships among staff, patients and families.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Education

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.

Knowledge, Skills & Attitudes

• Skill in data entry and completing assignments accurately and with attention to detail.
• Ability to communicate effectively in both oral and written form.
• Ability to process and handle confidential information with discretion.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Outstanding interpersonal skills with a commitment to service excellence.
• Able to handle multiple tasks, software systems, and technologies simultaneously.
• Ability to establish and maintain effective working relationships with patients and staff.
• Knowledge of generally accepted accounting procedures and principles.

Any relevant education, certifications and/or work experience may be considered.

Job Details

• Job Status: Full time
• Employee Type: Staff
• Pay Grade: H6
• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Higher Education

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

UHealth – University of Miami Health System, South Florida’s only university-based health system, provides leading‑edge patient care powered by the ground‑breaking research and medical education at the Miller School of Medicine.