Supervisor, Patient Access Applications & Digital Experience (Epic)

Hatch Pros Inc.; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Hatch Pros Inc. is seeking a Supervisor, Patient Access Applications & Digital Experience to provide both technical leadership and people leadership for its Epic Patient Access application team in the Bakersfield area.

The role emphasizes hands-on SME duties and mentoring senior analysts. You will oversee scheduling, registration, eligibility, referrals, and digital engagement tools, partner with operational and revenue cycle leaders, and drive workflow improvements while managing priorities and

Qualifications

• Experience leading Epic Patient Access teams and delivering workflow improvements.
• Active Epic certification(s) required and hands-on Epic module expertise.
• Strong stakeholder management and ability to translate operational needs into scalable Epic solutions.

Responsibilities

• Lead support, optimization, and enhancement across Epic Patient Access apps.
• Mentor analysts and manage priorities, backlog, and release schedules.
• Act as hands-on contributor for build, testing, and troubleshooting as needed.
• Partner with operational, clinical, and revenue cycle teams to improve workflows.

Skills

Epic Cadence

RTE

Scheduling & Registration

MyChart

Leadership

Mentoring

Stakeholder mgmt

System optimization

Release management

Technical SME

Project leadership

Education

Bachelor's degree in Healthcare IT or related field

Tools

Epic Certifications

Azure DevOps

Job description

Standard background check and pre-employment screening required

1099 or W2

Zoom

Background / Compliance

Location

• Hybrid preferred, but fully remote will be considered for the right candidate
• Bakersfield, CA
• Minimal travel

Project Details / Why This Role is Open

The client is seeking a Supervisor, Patient Access Applications & Digital Experience to provide both technical leadership and people leadership for its Epic Patient Access application team.

This individual will oversee analysts supporting scheduling, registration, referrals, eligibility, and digital patient engagement technologies while partnering closely with operational, clinical, and revenue cycle leaders to improve access, patient experience, and workflow efficiency.

This is not a traditional manager role. The client needs a highly technical Epic professional who can serve as the team's subject matter expert while mentoring and developing analysts. The ideal candidate will be someone who has excelled as a Senior Analyst or Lead Analyst and is ready to step into formal leadership.

Required Skills

• Strong experience supporting Epic Cadence, Referrals, and Real-Time Eligibility (RTE)
• Must possess at least one active Epic certification
• Deep understanding of scheduling, registration, insurance verification, authorizations, referral management, and patient access workflows
• Experience supporting MyChart and digital patient engagement technologies
• Ability to act as the technical leader and subject matter expert for the Patient Access team
• Experience leading projects, mentoring analysts, serving as a Lead Analyst, or influencing team direction
• Strong stakeholder management skills with the ability to work effectively with operational, clinical, and revenue cycle leadership
• Experience with system optimization, upgrades, integrated testing, implementations, release management, and application support
• Ability to translate operational requirements into scalable Epic solutions
• Proven track record of driving workflow improvements and process optimization

Desired Skills

• Epic Cadence Certification
• Epic Referrals Certification
• Epic MyChart experience
• Epic Welcome experience
• Epic CRM experience
• Epic Grand Central experience
• Community Health, Ambulatory, or FQHC experience
• Agile, Scrum, or Azure DevOps experience

Day-to-Day Responsibilities

• Lead support, optimization, and enhancement efforts across Epic Patient Access applications
• Serve as the technical escalation point and subject matter expert for the team
• Mentor, coach, and develop Epic analysts while managing priorities, workload, and application backlog
• Act as a hands-on contributor when necessary, jumping into build, testing, troubleshooting, and optimization efforts
• Partner with operational, clinical, and revenue cycle teams to improve workflows and patient access initiatives
• Coordinate upgrades, integrated testing, release management, and deployment activities
• Establish best practices, governance standards, and documentation processes
• Monitor system performance, enhancement progress, and operational metrics
• Provide recommendations and reporting to leadership regarding opportunities for optimization and improvement