Supervisor - Patient Access

Ultipro; Springfield (OR); On-site; USD 70,207,000 - 98,085,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Retirement savings plan

Paid time off

Flexible scheduling

Job summary

McKenzie-Willamette Medical Center in Oregon is seeking a Supervisor for Patient Access to oversee daily operations of Patient Registration and Communication departments. You will conduct QA audits with 95% accuracy, ensure data quality before billing, and report trends in department metrics.

The role includes coaching staff, training program implementation, confirming competency, and assisting in hiring, evaluations, and disciplinary actions.

Qualifications

• Two years of recent supervisory experience required.
• Experience with hospital or medical claims, registration or front office strongly preferred.
• Experience in soft collections preferred.
• Proficiency in Microsoft Office and healthcare-related programs.
• Working knowledge of state and federal healthcare regulations.

Responsibilities

• Day-to-day operations of the Patient Registration and Communication departments.
• Conducts quality assurance audits per corporate standards of 95% accuracy and daily POS goals.
• Ensures errors are corrected and missing data is resolved prior to billing. Monitors, compiles and trends accuracy and error rates for individuals and department statistics.
• Provides immediate feedback to staff. Coordinates and implements employee training programs.
• Verifies competency of staff.
• Assists to conducts probationary, six-month and annual performance evaluations.
• Maintains applicable policies and procedures as well as department guidelines and reference material.
• Assists in hiring, counseling evaluation, disciplinary and discharge actions.
• Schedules staff, assuring appropriate mix and skill levels.
• Works collaboratively with other departments.
• Assist with AMTELCO supervisory functions for telecommunications.

Skills

Supervisory experience

Data accuracy

Staff training

Communication skills

Team collaboration

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

Microsoft Office

Healthcare programs

Job description

Description

Supervisor - Patient Access

McKenzie-Willamette Medical Center is your community medical provider, serving the Willamette Valley and its residents. Our 113-bed hospital offers inpatient, outpatient, diagnostic, medical, surgical and emergency care. We are a family of caregivers offering care to our larger family — our community.

• Hourly Base Rate: $24.49 - $34.27
• Shift: Day Shift
• Hours Per Week: 40 hours/week
• Date Posted: 10/01/2026

Job Summary:

• Responsible for day to day operations of the Patient Registration and Communication departments.
• Conducts quality assurance audits per corporate standards of 95% accuracy and daily POS goals.
• Ensures errors are corrected and missing data is resolved prior to billing. Monitors, compiles and trends accuracy and error rates for individuals and department statistics.
• Provides immediate feedback to staff. Coordinates and implements employee training programs.
• Verifies competency of staff.
• Assists to conducts probationary, six-month and annual performance evaluations.
• Maintains applicable policies and procedures as well as department guidelines and reference material.
• Assists in hiring, counseling evaluation, disciplinary and discharge actions.
• Schedules staff, assuring appropriate mix and skill levels.
• Works collaboratively with other departments.
• Assist with AMTELCO supervisory functions for telecommunications.

Education/Licensing:

• High school diploma or equivalent. Associates or Bachelors degree preferred.
• May consider work experience, Medical Office Assistant and/or continued education in the area of Health Care, Medical Billing, Education/Teaching in lieu of degree.

Qualifications/Skills:

• Two years of recent supervisory experience required.
• Experience with hospital or medical claims, registration or front office experience strongly preferred.
• Experience in soft collections preferred.
• Demonstrated proficiency in computer skills including Micro-Soft Office, healthcare related programs and tools.
• Working knowledge of various state and federal regulations related to healthcare industry.
• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.
• Paid time off and flexible scheduling options.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.