Supervisor Patient Access

mclarenhlth; Southfield (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

McLaren HealthCare is seeking a Patient Access Supervisor to oversee registration, admission, transfer, and discharge processes. You will supervise daily staff duties, monitor customer satisfaction and billing accuracy, and ensure proper training and development of personnel.

Responsibilities include scheduling, payroll data entry, and implementing policies to align with management objectives. This role requires leadership experience in a healthcare access setting and strong billing oversight.

Qualifications

• Associates degree or equivalent experience in business-related field.
• At least two years in Patient Access or a related department.
• One year in a leadership role supervising or coordinating staff.

Responsibilities

• Supervise daily duties of registration, admission, transfer, and discharge.
• Review department work for customer satisfaction and third‑party billing accuracy; document performance and take corrective action as needed.
• Provide training for new staff and assess ongoing training needs.
• Oversee collection of copays and deductibles at patient access.
• Develop and monitor policies for admitting and registration aligned with management objectives.
• Create and monitor staff schedules and payroll timesheets.

Skills

Staff supervision

Staff training

Customer service

Process improvement

Education

Associates Degree in business management, accounting or related field

High School diploma

Tools

Payroll systems

Job description

Position Summary:

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities:

1. Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
2. Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
3. Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
4. Directly responsible for the training and collection of copays and deductibles at the point of patient access.
5. Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
6. Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications:

Required:

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)