Supervisor Patient Access

mclarenhlth; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

McLaren Health seeks a Patient Access Supervisor to plan, direct, and evaluate its admission and registration operations. Reporting to the Manager/Director of Patient Access, you will manage staff, ensure accurate third-party billing, and uphold service standards.

You will train and develop staff, design workflows, monitor scheduling, and drive performance improvements across the department in a fast-paced hospital setting in Michigan.

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role supervising recruitment, performance, or training.

Responsibilities

• Supervise daily duties of staff engaged in registration, admission, transfer and discharge of patients.
• Review department work for customer satisfaction and billing accuracy; document productivity and quality; provide feedback and corrective action as needed.
• Provide training of new staff and ongoing training for existing staff in admitting or registration processes.
• Directly responsible for training and collection of copays and deductibles at patient access.
• Design and monitor policies for admitting and registration aligning with management objectives.
• Create and monitor employee schedules and timesheets for payroll.

Skills

Leadership

Training

Staff supervision

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

Position Summary:

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities:

1. Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
2. Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
3. Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
4. Directly responsible for the training and collection of copays and deductibles at the point of patient access.
5. Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
6. Creates and monitors employee schedule and timesheets and enters information for payroll.

Qualifications:

Required:

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)