Supervisor Patient Access

McLaren Health Care; Pontiac (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

On-call

Full-time schedule

Weekends off

Job summary

McLaren Health Care in Pontiac, MI seeks an experienced Patient Access Manager to supervise daily registration, admission, transfer and discharge duties. You will train staff, monitor performance, and ensure accurate billing while maintaining HIPAA compliance and a patient-focused, professional workflow.

The role emphasizes policy design, staff scheduling, payroll entries, and cost-conscious operations, with on-call responsibilities and adherence to health system standards.

Qualifications

• Associates degree in business management, accounting or related field; two years’ experience in Patient Access or related department; one-year leadership experience.
• OR: High School diploma; five years in Patient Access or related department; one-year leadership experience.

Responsibilities

• Supervise daily duties of employees in registration, admission, transfer and discharge.
• Review department work for customer satisfaction and third-party billing accuracy; document performance measures and take corrective action as needed.
• Train new staff and provide ongoing training.
• Train and collect copays and deductibles at patient access.
• Design, implement and monitor policies for admitting and registration functions.
• Create and monitor employee schedules and payroll entries.
• Ensure professional customer interactions per policy and AIDET.
• Lead and direct staff; respond to customer needs.
• Maintain confidentiality and HIPAA compliance; follow safety and health standards.

Skills

Leadership

Staff training

Communication

HIPAA knowledge

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

Position Summary:

Under the direction of the Manager/Director of Patient Access; plans, directs, evaluates, controls, and organizes the staff and functions of the Patient Access Department.

Essential Functions and Responsibilities

• Responsible for the supervision of daily duties of employees engaged in activities related to registration, admission, transfer, and discharge of patients.
• Responsible for reviewing all work performed by the department for customer satisfaction and third-party billing accuracy.Documents performance measures for productivity and quality and provides feedback and corrective action as needed.Terminates employees as appropriate.
• Accountable for the training of new staff and evaluating existing staff’s need for additional training.If necessary, must provide additional training of existing staff as it relates to any aspect of admitting or registration process.
• Directly responsible for the training and collection of copays and deductibles at the point of patient access.
• Responsible for understanding, implementing and monitoring management’s objectives as it relates to the patient access department.Designs, implements and monitors policies and procedures for admitting and registration functions in relation to management’s objectives.
• Creates and monitors employee schedule and timesheets and enters information for payroll.
• Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training.Customers include patients, physicians, co-workers
• Leads, plans and directs staff.
• Responds promptly, professionally and courteously to all customers’ needs.
• Communicates effectively and often with leadership and staff.
• Contributes to continuous quality improvement efforts.
• Completes tasks accurately and timely.
• Organizes time and prioritizes effectively.
• Practices cost effective measures.
• Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.
• Complies with HIPAA regulations and Patient Bill of Rights.
• Follows all safety and health standards.
• Other duties as assigned or when necessary to maintain efficient operation of the department and the company as a whole.

Qualifications

Required

• Associates Degree in business management, accounting or related field
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

OR

• High School diploma
• Five years in Patient Access or related department
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)

Preferred

Additional Information

• Schedule: Full-time
• Requisition ID: 26011157
• Daily Work Times: 8:00pm- 6:30am
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: No