Supervisor Patient Access

sentara; Harrisonburg (VA); On-site; USD 59,000 - 88,000; Full time

Benefits offered by this job

Medical Insurance

401k with Employer Match

Paid Time Off

Parental Leave

Tuition Assistance

Student Debt Pay Down

Life Insurance

Dental & Vision

Voluntary Benefits

Job summary

Sentara Rockingham Memorial Hospital in Harrisonburg, VA is hiring a Patient Access Supervisor for Full Time Days. The role oversees daily Patient Access operations, ensuring accurate registration, financial clearance, and front-end revenue cycle functions, while leading staff and driving process improvements to enhance the patient experience.

The position requires a High School Diploma or equivalent, and certification/licensure options listed, with a minimum of 3 years of relevant experience.

Qualifications

• High School Diploma or Equivalent required.
• Certification/licensure: CHAA, CRCR, CHAM, CPC, CMAA, CPMSM, RHIT, CCS.
• 3 years of experience in Patient Access/Registration or Revenue Cycle.

Responsibilities

• Oversee daily operations of the Patient Access department.
• Ensure accurate registration and financial clearance processes.
• Provide leadership, mentorship and staff development.
• Support process improvements and regulatory compliance.

Skills

Leadership

Staff supervision

Customer service

Regulatory compliance

Education

High School Diploma or Equivalent

Job description

City/State Harrisonburg, VA

Work Shift First (Days)

Overview:

Sentara Rockingham Memorial Hospital located in Harrisonburg, VA, is hiring a Patient Access Supervisor - Full Time Days

The Supervisor, Patient Access is responsible for overseeing the daily operations of the department, ensuring efficient and accurate registration, financial clearance, and front-end revenue cycle functions. This role provides leadership, support, and mentorship to staff while maintaining compliance with hospital policies and regulatory requirements. The Supervisor, Patient Access plays a key role in process improvement, staff development, and enhancing the patient experience.

Education

High School Diploma or Equivalent

Certification/Licensure

One of the following required:

• CHAA (Certified Healthcare Access Associate)
• CRCR (Certified Revenue Cycle Representative)
• CHAM (Certified Healthcare Access Manager)
• CPC (Certified Professional Coder)
• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Services Management (CPMSM)
• Registered Health Information Technician (RHIT)
• Certified Coding Specialist (CCS)

Experience

Relevant experience in Patient Access/Registration, Billing/Patient Accounting, Revenue Cycle Management and/or Customer Service - 3 years (Required)

Talroo - Leadership, supervisor, admitting, registration, coordinator

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $58,676.80 - $88,233.60 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Equal Opportunity Employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco‑free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.