Patient Access Representative II

sentara; Norfolk (VA); On-site; USD 2,788,000 - 4,167,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)/403(b) with employer match

Paid time off

Job summary

Sentara Leigh Hospital in Norfolk, VA seeks a Patient Access Representative for the 2nd shift. You will register patients, verify demographic and insurance details, collect co-pays, and ensure accurate entry into the electronic health record.

You may also assist with scheduling and discharge tasks as needed. The role emphasizes excellent customer service, privacy compliance, and effective communication with patients and families.

Qualifications

• 2 years of Customer Service and/or Data Entry experience.
• Associate or bachelor's degree in lieu of two years of experience.

Responsibilities

• Register patients by verifying identity and selecting correct record.
• Explain and collect co-pays and balances; assist with scheduling and pre-admission tasks.

Skills

Customer Service

Data Entry

Patient Registration

Scheduling

Education

HS Diploma or GED

Associate or Bachelor's degree in lieu of experience

Tools

Keyboarding

Job description

City/State

Norfolk, VA

Work Shift

Second (Evenings)

Overview

Full Time, Evenings 2nd shift

Responsibilities

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre‑admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Sign‑On Bonus

Up to $1,500 Sign‑On Bonus for Qualified Candidates!

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry
• Associate or bachelor's degree in lieu of two years of experience
• Proficiency in Keyboarding

Keywords

Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo‑Allied Health, Scheduling, Receptionist, Non‑clinical

Compensation

We provide market‑competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full‑time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long‑Term, Short‑Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Leigh Hospital

Sentara Leigh Hospital, located in Norfolk, VA, is a 274‑bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi‑story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region's only 24‑hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Tobacco‑Free Environment

In support of our mission "to improve health every day," this is a tobacco‑free environment.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wash