Supervisor, Ops Control Center

C&S Wholesale Grocers; York (York County); On-site; USD 65,000 - 90,000; Full time

Job summary

ES3, LLC is seeking an Automation Control Room Supervisor to oversee daily warehouse operations at the York campus. You will coordinate automation, manual selection, and cross-dock processes to maximize efficiency and customer service.

The role involves staffing decisions, KPI optimization, and fielding customer inquiries to resolve issues promptly. We value strong leadership, clear communication, and analytical thinking, with a focus on safety and continuous improvement across all departments.

Qualifications

• Requires Bachelor's in Operations Management or equivalent, plus managerial warehouse experience.
• Experience in coordinating cross-dock, automation, and manual processes to reduce dock congestion.
• Strong leadership, communication, and problem-solving skills; knowledge of safety regs and HACCP is a plus.

Responsibilities

• Monitor daily activities of Grocery Warehouse Associates and overall warehouse operations to maximize capacity.
• Recommend manpower allocations and monitor production rates, inventory allocation, and crane utilization.
• Identify losses and lead strategies to reduce waste and boost productivity.
• Assist OCC manager by synchronizing processes across automation, manual selection, and cross-dock.
• Field customer calls, provide responses, and estimate issue severity; coordinate last-minute store orders.
• Coach and counsel staff to improve performance and retention; perform other duties as assigned.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Bilingual

Warehouse operations

Safety compliance

Warehouse software

Microsoft Office

SQL

WMS

Labor management

Forklift certification

HACCP certification

Food Safety

Education

Bachelor's Degree - Operations Management

High School Diploma - General Studies

Tools

Microsoft Office

SQL

Warehouse Management Systems (WMS)

Voice recognition

Inventory control

Job description

## Supervisor, Ops Control CenterApply: York, PA: Full time: Posted Today: R-269290### ## Position OverviewAs an Automation Control Room Supervisor, you will oversee supervise the delivery of tactical assistance to management in the monitoring and controlling of daily operations of all functional departments at ES3 York, coordinate initiatives to improve production and communications, plan and forecast to meet KPI initiatives, effectively supervise the day-to-day activities of all warehouse operational functions on the campus, and be able to effectively monitor the operation, analyze the current situation, and make recommendations that maximize the use of available resources to achieve the highest levels of performance for the campus as a whole, while driving improvement initiatives that result in greater efficiency and a higher level of service for the customer.## Job Description**Description*** Monitor the daily activities of Grocery Warehouse Associates in the fulfillment of customer orders and general warehouse operations, ensuring all departments are operating at maximum capacity.* Recommend manpower allocations across departments, monitor production rates, inventory allocation and crane utilization to ensure maximum fill rates for the customer.* Seek out areas of loss in the operation; develop, lead and manage strategies to reduce losses and improve overall business productivity.* Assist the OCC manager in synchronizing all individual processes from automation, manual selection, and cross-dock to eliminate dock congestion.* Field calls from customers with various requests and complaints and communicate back with answers to their concerns and provide estimates on the severity of the issue.* Coordinate last minute store orders.* Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.* Perform other job-related duties as assigned.* Travel Required:Yes**Environment*** Warehouse : Perishable Warehouse (28F to 60F)* Warehouse : Store/Grocery Warehouse (50F to 90F)**Skills*** Specialized Knowledge :* Special Skills : • Extensive knowledge and skill in retail distribution processes, logistics, warehouse operations and warehouse safety regulatory standards. • Strong leadership skills including team facilitation, training and motivation. • Demonstrated strong written and oral communication skills. • Bilingual a plus. • Strong analytical and problem solving skills. • Advanced proficiency with PC skills including experience using windows, word processing, spreadsheet, email software. Additionally, Microsoft Office applications preferred; exposure to Warehouse Management Systems, SQL, voice recognition, inventory control, labor management is a plus). • Food Safety, Fork Lift Operator, and HACCP Certifications preferred.* Physical abilities: : • The physical requirements/expectations are: • Occasionally climbing up to 4 ft. (Must have fall protection training and using proper fall protection equipment). • Occasionally crawling, balancing, stooping, fingering, sitting, talking, pushing and pulling up to 80 Lbs • Occasionally reaching (level: Waist/overhead, etc.) • Frequently feeling, kneeling, crouching, and stooping • Frequently handling, carrying and lifting up to 80 Lbs. • Continuously standing and walking on surface type (s): Carpet, tile, concrete • Continuously carrying, seeing, hearing, smelling and repetitive movement using both hands and feet* Other: : • Key Compentencies* (People) •Inspires Trust • Builds upon your Talent • Creates an Inclusive Work Environment : (Business) • Drives for Results • Drives Continuous Improvement & Innovation • Facilitates Change**Years Of Experience*** 2-5 : General warehouse experience; Supervisory experience preferred.## QualificationsBachelor's Degree - Operations Management, High School Diploma - General Studies## Shift## CompanyES3, LLC## About Our CompanyES3 is an experienced team of third-party logistics experts, saving Consumer Packaged Goods manufacturers significant time and money every day. A pioneer of the collaborative distribution model, ES3 provides solutions across all channels, optimizing its supply network to expedite replenishment. ES3 does this by combining warehousing, mixing, and distribution services under one roof in a multi-manufacturer, collaborative model optimized by advanced technology. Working Safely is a Condition for Employment with ES3, LLC. ES3, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.