Supervisor operations E

Global Medical Response; Bouquet Junction (CA); On-site; USD 90,000 - 95,000; Full time

Job summary

Global Medical Response in Santa Clarita, CA is seeking an Operations Supervisor to oversee day-to-day EMS operations, coordinate between field staff and management, and manage short-term scheduling, equipment and supply maintenance. This full-time exempt role requires strong leadership and problem-solving to ensure high-quality pre-hospital care.

The successful candidate will provide direction to EMTs and Paramedics, monitor system status, respond to inquiries, and ensure policy adherence

Qualifications

• High school diploma or GED required.
• California State EMT or Paramedic Certification required.
• Minimum of two years full-time employment.
• Strong communication and interpersonal skills.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and staff.
• Interpret and enforce operational policies and procedures.
• Ensure quality field operations through daily oversight and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service with Materials Management as needed.
• Respond to inquiries and resolve issues promptly.
• Share on-call Coordinator duties as required.

Skills

Communication skills

Interpersonal skills

Coaching

Leadership

Education

High school diploma or GED

California EMT or Paramedic Certification

Job description

Santa Clarita, CA

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

Operations Supervisor

We are hiring an Operations Supervisor that will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Minimum of 18 years of age
• Current California State EMT or Paramedic Certification
• Minimum of two (2) years full-time employment
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care,and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $90,000 - 95,000. DOE.