Supervisor operations E

Rural Metro Fire Department; Santa Clarita (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental coverage

401(k)

Disability insurance

FSA

HSA

Employee Assistance Program (EAP)

Vacation and paid time off

Job summary

AMR in Santa Clarita, CA is seeking an Operations Supervisor responsible for day-to-day operations, coordinating field staff and management, and interfacing with outside agencies. The role involves monitoring systems, scheduling needs, and equipment and supply maintenance.

The ideal candidate has a CA EMT or Paramedic certification, at least two years of full-time experience, and proven ability to coach pre-hospital care, communicate effectively, and implement operations policies.

Qualifications

• High school diploma or GED.
• California EMT or Paramedic Certification.
• Minimum of two years of full-time employment.
• Demonstrated ability to evaluate, instruct and coach pre-hospital care delivery.
• Understanding of operations policies and procedures.
• Strong written and verbal communication skills.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other staff as necessary.
• Interpret and apply operational policies and procedures.
• Ensure quality field operations through daily contact and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service with Materials Management Department.
• Resolve 100% of operational response exceptions with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints promptly.
• Investigate events involving units or staff and complete internal reports.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Skills

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or GED

Job description

Santa Clarita, CA

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

Operations Supervisor

We are hiring an Operations Supervisorthat will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Minimum of 18 years of age
• Current California State EMT or Paramedic Certification
• Minimum of two (2) years full-time employment
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care,and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $90,000 - 95,000. DOE.