Supervisor Operations E MKT

Global Medical Response; Stockton (CA); On-site; USD 115,000 - 118,000; Full time

Job summary

Global Medical Response is looking for a Field Supervisor in Stockton, California, to manage day-to-day operations, ensure quality field operations, and oversee staff performance. The role involves direct involvement in EMS and requires strong leadership, communication, and organizational skills.

Qualified candidates will have at least a high school diploma, multiple certifications, and a minimum of three years of EMS experience. This position demands a strong commitment to quality and the ability to function under pressure.

Qualifications

• Must have CPR, PHTLS, and ACLS certification.
• Three years of EMS experience required.
• Must be able to function as a field paramedic.

Responsibilities

• Direct and evaluate all field employees in assigned area.
• Ensure maintenance of quality field operations.
• Prepare reports and manage projects.

Skills

Leadership skills

Communication skills

Microsoft Office

System status management

Education

High school diploma or GED

CPR, PHTLS, and ACLS certification

Job description

POSITION TITLE: Field Supervisor

SALARY: $115,000 - $118,000/annual

REPORTS TO: Operations Manager

FLSA STATUS: Exempt

SUMMARY

The Field Supervisor is responsible for day‑to‑day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short‑term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
• Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• May prepare employee evaluations and field crew contact reports.
• Ensure PCR's and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Provide staff counseling and guidance and information regarding AMR operations.
• Promptly investigate incidents involving assigned units or personnel, including filing of internal and external reports, and counseling staff.
• Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
• Implement and enforce company policies and standards.
• Perform direct ALS patient care activities.
• Maintain communication with other agencies and departments.
• Serve on committees with other departments to set policies and generate ideas.
• Perform other related duties as required.
• Prepare reports and manage projects as assigned by Operations Manager or Director of Operations.
• Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
• Attend scheduled meetings as required by the Operation Manager.
• Responsible for complying with all local, state, and federal employment laws and company policies (e.g., Americans with Disability Act, affirmative action plan).
• Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
• Responsible for developing and maintaining department budgets.
• Responsible for adhering to all company policies and procedures.
• Direct AMR resources during mass casualty/disaster operations.
• Adhere to information systems security policies and procedures, attend training when offered, and report problems.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion.

MINIMUM QUALIFICATIONS

• High school diploma or GED. Current CPR, PHTLS, and ACLS certification, or equivalent credentials. Some advanced education preferred. Must be able to acquire all County Supervisor accreditations.
• Three years EMS experience required; Paramedic field experience preferred.
• Must be able to function as a field paramedic performing direct ALS patient care activities. Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral and written and interpersonal communication skills.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.