Supervisor, Operations

Publicis Health Media; Philadelphia (Philadelphia County); Hybrid; USD 60,800 - 84,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k)

Flexible time off

Tuition reimbursement

Job summary

Publicis Health Media is seeking a Supervisor, Operations responsible for managing key client deliverables in a hybrid work environment. The role involves oversight of financial deliverables and project management, while ensuring best practices are communicated across teams.

The ideal candidate has 3+ years in operations or project management and experience in budget management. The position offers comprehensive benefits and a competitive salary range of USD $60,800.00 – USD $84,000.00 annually.

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting.
• 0–1+ year of management experience (previous intern management experience is applicable).
• 2+ years of budget management experience and operational tools and/or reporting.

Responsibilities

• Accountable for the lifecycle of financial deliverables.
• Manage monthly invoicing and client financial documentation.
• Point of contact for key client deliverables.

Skills

Operations management

Project management

Budget management

Financial tracking

Client engagement

Job description

Overview

The Supervisor, Operations is responsible for large clients, has a holistic view of the clients’ objectives and processes, project manages key timelines and deliverables, and provides insight on staffing related to the work scoped and financials. This is a hybrid role, requiring three days in‑office each week.

Responsibilities

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, and ad hoc reporting.
• Monthly invoicing and client‑mandated financial documentation: client accruals, reconciliation requests (per client MSA), client‑tracking software.
• Expert at creating, relaying, and abiding client best practices in regard to scoping, invoicing, and financial tracking; owns the revision or enhancement of those processes.
• Day‑to‑day point of contact for key client deliverables.
• Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables, ensuring the internal team is kept apprised of status on all jobs by issuing timely and accurate documentation and correspondence:
• Drafts and updates billing calendars.
• Organizes financial deliverables.
• Routes materials for internal review/approval as needed.
• Gathers data.
• Sends updates, notes, and reminders to the team.
• Scoping: development of working media statements of work, development of all fee statements of work including intercompany, reads and interprets Master Service Agreements (MSAs), and implements rollout of new systems and processes across clients.

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting.
• 0–1+ year of management experience (previous intern management experience is applicable).
• 2+ years of budget management experience and operational tools and/or reporting.
• Optional: HCP/Pharma media experience (background may include planning or investment).

Benefits

Publicis Groupe provides a robust and inclusive benefit program including medical coverage, dental, vision, disability, 401(k), parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

EEO Statement

All information will be kept confidential according to EEO guidelines.

Compensation

USD $60,800.00 – USD $84,000.00 annually. Compensation will be determined based on the skills, qualifications, and experience of the applicant and the requirements of the position.

If you require accommodation or assistance with the application or onboarding process, please contact [e-mail].