Supervisor, Client Operations (Media)

Publicis Health Media; Chicago (IL); Hybrid; USD 61,000 - 84,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Parental and family care leave

Paid time off

Job summary

Publicis Health Media is seeking a Supervisor, Operations to oversee the financial deliverables lifecycle for major clients. The role involves project managing timelines, invoicing, and ensuring accurate reporting while supporting staffing decisions and budgets.

The position is hybrid, with four days in-office weekly. Ideal candidates will have 3+ years in media-operations, strong budget experience, and familiarity with MSAs and client-tracking tools.

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting.
• 0 -1+ year management experience (previous intern management experience is applicable)
• 2+ years budget management experience + operational tools and/or reporting
• Optional: HCP/Pharma media experience (background can include planning or investment)

Responsibilities

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting.
• Monthly invoicing and client mandated financial documentation, including, but not limited to:client accruals, reconciliation requests (per client MSA), client-tracking software
• Scoping: Development of working media statements of work; Development of all fee statements of work, including intercompany; Can read and interpret MSAs; Implements rollout of new systems and processes across client

Skills

Project management

Budget management

Operational tools

Client invoicing

Tools

Client tracking software

Job description

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Company Description

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

Overview

The Supervisor, Operations is responsible for large clients, has a holistic view of the clients’ objectives and processes, project manages key timelines and deliverables, and provides insight on staffing related to work scoped and financials.

This is a hybrid role, requiring four days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Responsibilities

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting
  • Monthly invoicing and client mandated financial documentation, including, but not limited to:client accruals, reconciliation requests (per client MSA), client-tracking software
  • Expert at creating, relaying and abiding Client best practices in regard to scoping, invoicing, and financial tracking. Owns the revision or enhancement of those processes.
  • Day-to-day point of contact for key client deliverables
• Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables. Responsible that internal team is kept apprised of status on all jobs by issuing timely and accurate documentation and correspondence:
  • Drafts and updates billing calendars
  • Organizes financial deliverables
  • Route materials for internal review/approval, as needed
  • Gather data
  • Sends updates/notes/reminders to team
• Scoping
  • Development of working media statements of work
  • Development of all fee statements of work, including intercompany
  • Can read and interpret Master Service Agreements (MSAs)
  • Implements rollout of new systems and processes across client

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting
• 0 -1+ year management experience (previous intern management experience is applicable)
• 2+ years budget management experience + operational tools and/or reporting
• Optional: HCP/Pharma media experience (background can include planning or investment)

Additional Information

Our Publicis Groupe motto Viva La Différence means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/30/2026.