Supervisor, Operations

Jobtailor; Gilbert (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Jobtailor is seeking a Warehouse Supervisor to oversee inbound/outbound activities, product slotting, and customer communications. You will manage labor, scheduling, space utilization, equipment, and manpower to meet productivity goals.

Lead staff meetings, report critical issues to senior management, and develop safe, profitable processes. The role emphasizes cost control, operational efficiency, and adherence to client KPIs, with overtime and weekend shifts as needed.

Qualifications

• 3 years’ experience working in a logistics, distribution, or relevant environment.
• 1 year experience in a supervisory role.
• Prior MHE certification / knowledge of basic MHE operation preferred.
• Satisfactory completion of a forklift training program.
• Proficient in Microsoft Office (Excel, Word, and Power Point).
• Experience with RF Scanners
• Knowledge of WMS functions
• English reading, writing, and verbal skills
• Basic to intermediate mathematical skills
• Strong attention to detail and accuracy
• Good organizational and personnel skills
• Good written and oral communication skills
• Good leadership, supervision, and planning skills
• Ability to work flexible schedules, including nights and weekends, as required
• Ability to participate in cross-training activities
• Ability to adapt to change and thrive in a stimulating, fast-paced work environment
• Ability to work mandatory or voluntary overtime as dictated by business needs
• Ability to work in unregulated warehouse temperatures
• Ability to lift, carry, push, or pull 11–20 pounds
• Ability to bend, walk, stand, sit, reach above shoulder, squat, or kneel as required

Responsibilities

• Supervise inbound, outbound, product slotting, and customer communications.
• Manage labor, scheduling, space utilization, equipment, and manpower.
• Conduct staff meetings and review daily/weekly work activities.
• Keep senior management and client representatives informed of critical operational issues.
• Develop systems and procedures for safe and profitable operations.
• Manage operations to meet productivity, service, cost, quality, and client KPI objectives.
• Implement and report ongoing cost-saving measures.
• Provide ideas and suggestions for operational efficiency.
• Apply communication and motivational techniques to supervise, counsel, and discipline team members.
• Support Human Resources and assist with hiring, training, professional development, promotions, wage increases, and performance evaluations.
• Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources.
• Assign duties to warehouse staff and supervisory duties to experienced team leads.
• Plan warehouse-space reorganization and changes to supply, equipment, and staffing levels.
• Train new staff or delegate training responsibilities; assess trainee progress.
• Monitor job quantity and quality throughout the day and provide guidance.
• Keep the Operations Manager or Distribution Center Manager advised of progress and problems.
• Hold regular warehouse staff meetings and discuss improvement ideas and new developments.
• Assist in physical operations as needed.
• Maintain team motivation and customer satisfaction.
• Provide growth and development opportunities for team members.
• Support and train team members on corporate and client SOP adherence

Skills

Logistics Management

Supervisory Experience

MHE Certification

WMS Knowledge

RF Scanner Experience

Forklift Operation

Mathematical Skills

Operational Efficiency

Scheduling

Cost-Saving Measures

Tools

Microsoft Office Proficiency

Job description

• Supervise inbound, outbound, product slotting, and customer communication activities


• Manage labor, scheduling, space utilization, equipment, and manpower


• Conduct staff meetings and review daily/weekly work activities


• Keep senior management and client representatives informed of critical operational issues


• Develop systems and procedures for safe and profitable operations


• Manage operations to meet productivity, service, cost, quality, and client KPI objectives


• Implement and report ongoing cost-saving measures


• Provide ideas and suggestions for operational efficiency


• Apply communication and motivational techniques to supervise, counsel, and discipline team members


• Support Human Resources and assist with hiring, training, professional development, promotions, wage increases, and performance evaluations


• Plan daily work schedules based on work orders, arrival notices, customer instructions, priorities, and available resources


• Assign duties to warehouse staff and supervisory duties to experienced team leads


• Plan warehouse-space reorganization and changes to supply, equipment, and staffing levels


• Train new staff or delegate training responsibilities; assess trainee progress


• Monitor job quantity and quality throughout the day and provide guidance


• Keep the Operations Manager or Distribution Center Manager advised of progress and problems


• Hold regular warehouse staff meetings and discuss improvement ideas and new developments


• Assist in physical operations as needed


• Maintain team motivation and customer satisfaction


• Provide growth and development opportunities for team members


• Support and train team members on corporate and client SOP adherence

Requirements

• High school diploma or general education degree (GED)


• 3 years’ experience working in a logistics, distribution, or relevant environment


• 1 year experience in a supervisory role


• Prior MHE certification / knowledge of basic MHE operation preferred


• Satisfactory completion of a forklift training program


• Proficient in Microsoft Office (Excel, Work, and Power Point)


• Experience with RF Scanners


• Knowledge of WMS functions


• English reading, writing, and verbal skills


• Basic to intermediate mathematical skills


• Strong attention to detail and accuracy


• Good organizational and personnel skills


• Good written and oral communication skills


• Good leadership, supervision, and planning skills


• Ability to work flexible schedules, including nights and weekends, as required


• Ability to participate in cross-training activities


• Ability to adapt to change and thrive in a stimulating, fast-paced work environment


• Ability to work mandatory or voluntary overtime as dictated by business needs


• Ability to work in unregulated warehouse temperatures


• Ability to lift, carry, push, or pull 11–20 pounds


• Ability to bend, walk, stand, sit, reach above shoulder, squat, or kneel as required

Core Competencies

Demonstrates strong leadership and supervisory skills in logistics and distribution environments, with a focus on operational efficiency, team development, and adherence to safety and quality standards. Proficient in managing resources, scheduling, and communication to meet client and organizational objectives.

Highest-signal resume keywords

• Logistics Management


• Supervisory Experience


• MHE Certification


• WMS Knowledge


• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Logistics Management


• Supervisory Experience


• MHE Certification


• WMS Knowledge


• RF Scanner Experience


• Forklift Operation


• Mathematical Skills


• Operational Efficiency


• Scheduling


• Cost-Saving Measures

Soft Skills

• Leadership


• Organizational Skills


• Communication Skills


• Attention to Detail


• Motivational Techniques

Certifications & Qualifications

• MHE Certification


• Forklift Training Program

Industry Keywords

• Logistics


• Distribution


• Warehouse Management


• Customer Communication


• KPI Objectives

Tools & Technologies

• Microsoft Office


• RF Scanners


• WMS