Account Executive

Echo Global Logistics, Inc; Chicago (IL); On-site; USD 47,000 - 67,000; Full time

Job summary

Echo Global Logistics, Inc., through its Roadtex Transportation division, is seeking a Freight Operations professional to support day-to-day execution for transactional brokerage accounts. You will handle load building, standard quoting, appointment scheduling, and document collection for TL and LTL lanes, ensuring timely, accurate work.

You will monitor loads, escalate issues per SOP, and coordinate with Sales, Financial Ops, Billing, and Carrier Ops to resolve exceptions.

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

About the Job

Responsible for supporting day-to-day freight execution process for transactional brokerage accounts to deliver reliable follow-through and high customer service. Supports sales rep to focus on outbound selling by managing load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep's book. Takes a disciplined approach to work to ensure timelines are met, documentation is accurate, and escalations are timely and clear.

Your Day-to-Day Mission Freight Operations

Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appt scheduling, document collection, and standard LTL quoting across the sales rep's book. Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed. Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year. Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability. Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it. Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.

Internal & Customer Communication

Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks. Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership. Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.

Your Team Counterparts

Sales reps / Sales managers: convert priorities into execution and keep them updated on exceptions with clear, decision-oriented updates. Centralized Operations Support Teams: monitor for customer-facing exceptions on centralized and automated tasks and resolve / elevate only defined high-severity situations. Financial Ops / Billing teams: provide clean documentation and timelines to resolve accounting disputes efficiently. Carrier Ops teams: coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep's book. Operations manager: receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations (including reviews). Customers: provide proactive exception communication and drive resolution alignment (e.g., tracking updates, load reschedules, sales rep escalations).

Your Profile

Clear, confident communicator-both written and verbal-capable of handling sensitive service issues, setting expectations, and guiding customers through decisions. Sound business judgment and analytical capability to interpret shipping trends, identify risks and opportunities, and make recommendations that protect account health. Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities while maintaining a high standard of service. A proactive, ownership-driven mindset that prioritizes long-term customer outcomes.

What’s in It for You

Direct ownership of customer retention and account success within Echo’s transactional brokerage portfolio, with clear impact on business stability and growth. A role that blends operational credibility with strategic account management, offering exposure to sales, logistics, and customer leadership. Opportunities to grow your career by developing deep expertise in customer success, account strategy, and technology-enabled service delivery. Inclusion in a culture that values accountability, resilience, teamwork, and proactive problem-solving. Access to training and development designed to strengthen your ability to manage complex customer relationships and navigate the logistics industry with confidence.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. $46,826.00-66,692.00 per year

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services. With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions. Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free. In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses. Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.