Manager, Service Center

Echo Global Logistics, Inc; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Roadtex Transportation seeks a Service Center Manager to oversee warehouse operations, inventory control, and staff supervision across our distribution network. You will optimize storage, shipping, and order fulfillment while ensuring safety and regulatory compliance.

This role requires strong leadership, process improvement skills, and collaboration with procurement and sales teams. The ideal candidate has a logistics or related degree or 5 years of equivalent experience, plus proven experience

Qualifications

• Degree in logistics, supply chain management or related field, or 5 years proven warehouse management experience.
• Strong understanding of warehouse management systems and inventory control.
• Proven track record in leading a team and driving safety compliance.
• Excellent verbal and written communication; able to train staff and coordinate across teams.
• Knowledge of health and safety regulations and practices; proficient with Microsoft Office.

Responsibilities

• Oversee daily warehouse operations including receiving, storage, and shipping.
• Develop efficient processes, optimize layout, and improve workflow.
• Recruit, train, and supervise warehouse staff with performance reviews.
• Ensure safety compliance and conduct regular safety inspections.
• Monitor inventory levels, conduct audits, and coordinate with procurement and sales.
• Maintain equipment and manage maintenance planning for forklifts and conveyors.
• Prepare reports on performance metrics and identify improvement opportunities.

Skills

Warehouse management

Inventory control

Staff supervision

Communication

Problem solving

Safety compliance

Microsoft Office

Warehouse management software

Education

Logistics or supply chain degree

Alternative: 5 years relevant experience

Tools

WMS

ERP/Inventory systems

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Job Summary:

The Service Center Manager is responsible for managing warehouse operations, including inventory management, order fulfillment, and staff supervision. The role ensures efficient storage, handling, and distribution of goods, adhering to safety regulations and company policies.

Key Responsibilities:

• Operations Management: Oversee daily warehouse operations, including receiving, storage, and shipping of goods. Develop and implement efficient warehouse processes and procedures. Ensure the warehouse layout optimizes space and operational efficiency.
• Inventory Management: Monitor inventory levels and ensure accurate record-keeping. Coordinate with procurement and sales teams to manage stock levels and prevent shortages or excess. Conduct regular inventory audits and resolve discrepancies.
• Staff Supervision: Recruit, train, and manage warehouse staff. Schedule and supervise staff to ensure optimal performance and coverage. Conduct performance reviews and provide feedback and development opportunities.
• Safety and Compliance: Ensure compliance with health and safety regulations and company policies. Conduct regular safety inspections and address potential hazards. Implement and enforce safety training programs for warehouse staff.
• Customer Service: Oversee the timely and accurate fulfillment of customer orders. Address and resolve any issues or discrepancies related to order processing or delivery. Ensure high standards of customer service and maintain.
• Equipment and Maintenance: Oversee the maintenance and repair of warehouse equipment, such as forklifts and conveyors. Ensure all equipment is operated safely and in accordance with regulations.
• Reporting and Analysis: Prepare and analyze reports on warehouse performance, including inventory levels, order accuracy, and staff productivity. Utilize data to identify areas for improvement and implement corrective actions.
• Continuous Improvement: Evaluate and recommend improvements to warehouse processes and procedures. Implement best practices to enhance operational efficiency and effectiveness.

Qualifications:

• Degree in logistics, supply chain management, business administration, or a related field (preferred) OR similar experience 5 years proven experience as a Warehouse Manager or in a similar role.
• Strong understanding of warehouse management systems and inventory control.
• Proven track record in leading a successful team.
• Excellent communication skills both verbal and written.
• Strong problem-solving and decision-making abilities.
• Thorough understanding of warehouse policies and procedures.
• Thorough understanding of applicable federal, state, local, and company safety policies.
• Knowledge of health and safety regulations and practices.
• Proficiency in Microsoft Office and warehouse management software.

Physical Requirements:

• Ability to lift and move heavy items.
• Ability to work in a warehouse environment with varying temperatures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services. With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions. Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free. In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses. Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.