Supervisor - Operations

Roadtex; Albuquerque (NM); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Roadtex Transportation seeks an Office Supervisor to oversee daily operations of the office staff. The role focuses on supervising administrative personnel, managing filings, and ensuring accurate timekeeping.

You will coordinate between terminal operations and the CSR team to maintain smooth workflows. The position emphasizes strong communication, leadership, and a customer service mindset, with work in a hybrid environment that may include remote tasks as needed.

Qualifications

• Strong communication and leadership skills are required.
• Ability to multitask and prioritize in a busy office environment.
• Customer service-oriented approach to work is essential.

Responsibilities

• Supervising administrative staff, including office clerks.
• Supervising paperwork filing and imaging.
• Supervising office staff hours and time cards.
• Intervening with and resolving personnel issues.
• Ensuring proper communication between terminal and CSR team.

Skills

Strong communication

Leadership

Multitasking

Customer service

Tools

Microsoft 365

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Position Overview:

The office supervisor is responsible for overseeing the daily operations of the office staff.

Job Duties & Responsibilities:

• Supervising administrative staff, including office clerks
• Supervising paperwork filing and imaging.
• Supervising of office employees hours and time cards
• intervening with and resolving personnel issues.
• Insuring proper communication between a terminal and the CSR team

Required Skills:

• Microsoft 365
• Strong communication and leadership skills
• Ability to multitask and prioritize
• Customer service-oriented approach to their work

Work environment/physical demands summary:

This job operates in an office environment or remote and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.