Office Coordinator

Echo Global Logistics, Inc; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Roadtex Transportation, a leader in time- and temperature‑sensitive LTL shipping, is seeking a Scheduling Coordinator to manage customer and vendor appointments. You will coordinate details, verify information, and maintain logs to ensure operational efficiency.

The role requires 1–2 years in scheduling or admin support, strong organization, and proficiency in MS Office and scheduling software. It offers a fast-paced environment with cross‑functional teamwork and a focus on accuracy and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1–2 years of scheduling, administrative support, or customer service experience.
• Proficient in MS Office Suite and scheduling/logistics software.
• Remain calm and professional under pressure; manage competing priorities.

Responsibilities

• Schedule, confirm, and update appointments for customers, clients, or vendors.
• Coordinate appointment details via phone, email, and internal systems.
• Verify availability, service requirements, and documentation.
• Maintain appointment logs, records, and reports.
• Follow up on missed or rescheduled appointments to ensure continuity of service.
• Collaborate with dispatch, operations, or customer service for efficiency.
• Handle inquiries and resolve scheduling conflicts promptly.
• Maintain confidentiality and adhere to company policies.

Skills

Organizational skills

Multitasking

Communication skills

MS Office

CRM/TMS software

Bilingual (English/Spanish)

Education

High school diploma

Associate degree preferred

Tools

CRM software

TMS software

Job description

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

Key Responsibilities

Schedule, confirm, and update appointments for customers, clients, or vendors. Communicate professionally via phone, email, and internal systems to coordinate appointment details. Verify necessary information such as availability, service requirements, and documentation. Maintain accurate appointment logs, records, and reports. Follow up on missed or rescheduled appointments to ensure continuity of service. Collaborate with other departments (such as dispatch, operations, or customer service) to ensure smooth scheduling and operational efficiency. Handle inquiries and resolve scheduling conflicts or issues promptly. Maintain confidentiality and adhere to company policies and procedures.

Qualifications

High school diploma or equivalent; associate degree preferred. 1–2 years of experience in scheduling, administrative support, or customer service. Strong organizational and multitasking skills with high attention to detail. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite (Excel, Outlook, Word) and scheduling or logistics software. Ability to remain calm and professional under pressure and manage competing priorities.

Preferred Skills

• Experience in a logistics, transportation, or healthcare environment (depending on industry).
• Familiarity with CRM or TMS (Transportation Management System) software.
• Bilingual skills (English/Spanish) a plus.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Us

Since 1992, Roadtex has become a nationwide leader in Temperature-Controlled Shipping and Warehouse Services. With 33 food-grade terminals strategically located across the country, Roadtex specializes in time-definite solutions. Our network and technology simplify shipping for mass merchants, providing peace of mind to ensure shipments arrive on time, intact, and damage-free. In 2022, Roadtex was acquired by Echo Global Logistics, a provider of technology-enabled transportation management services. As a third-party logistics provider, Echo simplifies transportation management for its clients and carriers.

Mission Statement

At Roadtex, we aim to achieve continuous growth by providing exceptional services that enable our partners to be successful in their businesses. Through consistent development of customer service, communications, and advanced technology, Roadtex builds seamless partnerships between our clients and us.