Supervisor Office

McLaren Health Care; Bay City (MI); On-site; USD 48,000 - 62,000; Full time

Job summary

McLaren Health Care in Bay City, MI is seeking an experienced Office Administrator to coordinate clinical and clerical operations within Specialty Clinics. You will support policy implementation, budgeting, and compliance with JCAHO standards, ensuring smooth patient flow and efficient daily operations.

The role involves supervising clerical staff, assisting in hiring decisions, and maintaining educational materials and documentation for physicians, patients, and billing procedures.

Qualifications

• Associate Degree in Business Healthcare Admin or related; 2 years of experience in a physician office setting.
• Associates Degree preferred; 1 year of supervisory experience.

Responsibilities

• Maintains procedure manual on standards of operations and tasks.
• Prepares new office policies in coordination with the Manager.
• Maintains JCAHO requirements.
• Assists clerical staff to maintain patient flow and daily operations.
• Recruits, interviews and makes recommendations for hiring.
• Develops budget projections of procedural/patient volumes and expenditures.
• Distributes patient education literature and informational material.

Skills

Physician office experience

Supervisory experience

Education

Associate Degree in Business Healthcare Admin or related

Job description

Description - External

Position Summary

Under the direction of the Manager and the Director of Specialty Services, is responsible for the coordination, organization and implementations of policies and programs relating to patient care, business, building maintenance and the fiscal aspects of the Specialty Clinics. Oversees some clerical aspects of the practice, including budgets, policies and procedures, supply ordering (clinical and clerical), in coordination with the Manager.

Essential Functions and Responsibilities

• Knows, understands, incorporates, and demonstrates the McLaren Health Care/Affiliate Vision, Mission, and Values.
• Maintain procedure manual on standards of operations and tasks.
• In coordination with the Manager, prepares new office policies.
• Maintains all JCAHO requirements.
• Assists clerical staff members in the performance of their duties when necessary to maintain, expedite patient flow and daily operations
• Recruits, interviews and makes recommendations for hiring candidates.
• Assists the Manager and Director in developing budget projections of procedural/patient volumes and operational expenditures.
• In coordination with the Manager, maintains and displays patient education, injury instructional sheets and practice/patient use informational literature.
• Downloads, prints and distributes dictation to appropriate dedicated location for physicians on a daily basis. Handles all inquiries related to computerized transcription.
• Ensures that charges and reimbursements are billed in compliance with Medical Center policies and third party/governmental requirements for Specialty Clinics.
• Councils, as appropriate, any patient concerns/complaints about medical billing problems in coordination with the billing department.
• Coordinates all quality assurance and coding audits.
• Maintains one central location for clerical supplies and orders as needed.
• Maintains new computer programs as indicated.
• Acts as a resource person for Specialty Clinic staff.
• Performs related duties as required or requested.

Qualifications

Required

• Associate Degree (Business Healthcare Admin, or related) or equivalent in directly related work experience
• 2 years of experience working in a physician office setting

Preferred

• Associates Degree in related area
• 1 year of supervisory experience

Additional Information

• Schedule: Full-time
• Requisition ID: 26010368
• Daily Work Times: 7:30-5:00pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No