Manager Clinic Operations I - Park Medical Center

McLaren Health Care; Southfield (MI); On-site; USD 85,000 - 105,000; Full time

Job summary

McLaren Health Care in Michigan seeks a Manager Clinic Operations I for Park Medical Center to coordinate policies across clinics and satellite facilities, oversee staff, and manage operational performance.

The role requires at least 5 years in a medical setting, a current Michigan driver’s license, and the ability to ensure efficient revenue cycle and patient care processes. This is a full-time, on-site leadership position with impact on daily clinic operations.

Qualifications

• High school diploma.
• Minimum of 5 years of experience in a medical setting.
• Excellent problem solving/interpersonal skills.
• Current Michigan driver's license and proof of valid automobile insurance.
• Insurable under McLaren’s insurance program.
• Associates or Bachelor’s Degree preferred in business or health related field.

Responsibilities

• Coordinates and implements clinic policies for assigned clinics and satellites.
• Supervises daily activities of clinic staff and ensures productivity.
• Monitors registration, insurance verification, and revenue cycle processes.
• Develops department goals and manages budgets to stay within funding.
• Analyzes operations data to identify variances and implement improvements.
• Schedules and timesheets, and generates payroll reports.
• Ensures professional and courteous patient and provider interactions per policy.

Skills

Problem solving

Interpersonal skills

Education

High school diploma

Associates or Bachelor’s Degree preferred

Job description

McLaren Health Care, headquartered in Grand Blanc, Michigan, is a $7.3 billion, fully integrated health care delivery system committed to quality, evidence-based patient care and cost efficiency. The McLaren system includes 12 hospitals in Michigan, ambulatory surgery centers, imaging centers, a 640-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 732,838 lives in Michigan and Indiana, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer centers. McLaren has 20,000 full-, part-time and contracted employees and more than 113,000 network providers throughout Michigan, Indiana and Ohio.

Manager Clinic Operations I - Park Medical Center

Responsible for the coordination, organization and implementation of policies and procedures relating to patient care, business and the fiscal aspects for the clinics and satellite facilities that are assigned.

Essential Functions and Responsibilities:

1. 1. Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor).
2. 2. Enforces standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions.
3. 3. Responsible for the supervision of daily duties of employees engaged in activities related to accurate registration, insurance verification, and time of service collections.
4. 4. Develops department goals and objectives, and enforces policies and procedures for department that include clinical and revenue cycle functions, quality assurance, environmental, and infection control policies.
5. 5. Recommends department operating budget and ensures that department operates within budget.
6. 6. Ensures that Office Coordinators and Operations Supervisors maximize staff productivity through job assignments and cross training. Ensures that Office Coordinators and Operations Supervisors are properly trained and that their staff members are accurately cross-trained.
7. 7. Conducts analysis of daily operations and statistical satellite reports in order to make adjustment to any anticipated or unexpected changes from acceptable variances.
8. 8. Assists in developing fiscal twelve months projections of procedural/patient volumes, expense budgets, staff benefit cost analysis, capital equipment purchase projections, annual and long-term strategic plans and satellite business plans.
9. 9. Analyzes and details monthly productivity analysis reports, determining physician procedural utilization patterns, revenue cycle and clinic operations metrics
10. 10. Directs maintenance of departmental facilities, equipment, supplies and materials in a condition to promote efficiency, health, comfort, and safety of patients and staff.
11. 11. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. 12. Documents performance measures for productivity and quality and provides feedback and corrective action as needed
13. 13. Participates in quality assessment and continuous quality improvement activities as directed; through identification of quality improvement opportunities, goal setting, collection and evaluation of data, implementation of action plans, or related applications.
14. 14. Creates, monitors and approves employee and provider schedule and timesheets and enters information for payroll.
15. 15. Responsible for creating internal reports from various data collection methods.
16. 16. Ensures customer interactions are done in a professional and courteous manner in conjunction with health system policy and AIDET training. Customers include patients, physicians, co-workers.
17. 17. Responds promptly, professionally and courteously to all customers’ needs.
18. 18. Communicates effectively and often with leadership and staff.
19. 19. Maintains confidentiality in all matters regarding patients, the health system, the department and human resources.
20. 20. Performs other related duties as assigned or requested.

Required:

• High school diploma.
• Possess minimum of 5 years of experience in a medical setting.
• Excellent problem solving/interpersonal skills.
• Current Michigan driver’s license and proof of valid automobile insurance.
• Insurable under McLaren’s insurance program.

Preferred:

• Associates or Bachelor’s Degree preferred in business or health related field.
• Previous operations experience preferred.

Additional Information

• Schedule: Full-time
• Requisition ID: 26004472
• Daily Work Times: 8:00am-5:00pm
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.

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McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classificationprotected by law.