Supervisor of Recovery Support

Phoenix-House-of-New-York; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid holidays

Paid vacation and personal time

403(b) retirement plan

Tuition reimbursement

Competitive wages

Job summary

Phoenix House of New York seeks a Supervisor of Recovery Support to plan, supervise RSS staff, and coordinate a proactive, individualized service array for patients, while performing administrative duties to support the program.

The role requires a High School Diploma or Equivalent; a Bachelor's degree is preferred, and CASAC trainee is encouraged. Two years of SUD treatment experience, strong coordination and communication skills are essential.

Qualifications

• High School Diploma or Equivalent required; Bachelor's degree preferred.
• Two years’ experience in substance use disorder treatment.
• Experience with case management and knowledge of substance abuse, mental health, housing systems is preferred.
• Ability to supervise staff and coordinate schedules.
• Strong communication, teamwork, and crisis management skills.

Responsibilities

• Supervise the Recovery Support Staff (RSS) and document all supervisions in Relias.
• Oversee and assign duties to Recovery Support Staff.
• Train and onboard new RSS staff.
• Develop the weekly RSS schedule and ensure coverage for all shifts.
• On call after hours to RSS for emergencies and participate in monthly staff meetings.
• Develop agendas with the Program Director and attend weekly case conferences.

Skills

Ethical Practices

Judgment

Rapport Building

Emotional Intelligence

Empathy

Professional Boundaries

Global and Cultural Awareness

Critical Evaluation

Problem Solving

Decision Making

Communication

Teamwork

Crisis Management

Technical Capacity

Education

High School Diploma or Equivalent

Bachelor’s degree

Job description

SUMMARYAre you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?As a Supervisor of Recovery Support at Phoenix House, you will plan, advocate, implement, and coordinate a proactive array of comprehensive, individualized services for patients and performs administrative work in support of the program.If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together.***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***About UsPhoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.What We OfferAt Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:(10) Paid HolidaysPaid vacation, sick time, personal and wellness timeMedical, dental, and vision insurance for those who are scheduled to work at least 30 hours per weekPet insurance, legal support, and other supplemental insuranceA generous tuition reimbursement program403(b) retirement planCompetitive wages and more...You will have responsibilities including but not limited to:Supervise the Recovery Support Staff (RSS) supervisors and document all supervisions in Relias,Oversee and assign duties to Recovery Support Staff.Train and onboard new RSS staff.Develop the weekly RSS schedule and ensure coverage for all shifts.On call after hours to RSS for any emergencies.Conduct monthly RSS staff meetings.Develop, with the Program Director, the RSS staff meeting agendas and attend all case conferences weekly.REQUIRED EDUCATIONHigh School Diploma or Equivalent RequiredBachelor’s degree a plusLICENSES/CERTIFICATIONSCASAC preferredCredentialed Alcoholism and Substance Abuse Counselor – Trainee (CASAC) in good standingREQUIRED EXPERIENCEMinimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders.Experience with case management and knowledge of and/or experience substance abuse, mental health, health, vocational/educational/training, and housing systems.COMPETENCIES (KSA’s)Ethical PracticesJudgmentRapport BuildingEmotional IntelligenceEmpathyProfessional BoundariesGlobal and Cultural AwarenessCritical EvaluationProblem SolvingDecision MakingCommunicationTeamworkCrisis ManagementTechnical CapacityWORK ENVIRONMENTThis job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.