Supervisor of Credit and Collections

Granite Telecommunications; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Granite Telecommunications is seeking a Collections Supervisor to oversee the Orlando collections team. This role ensures timely collection of outstanding receivables while fostering strong customer relationships. Candidates should have 3-5 years of collections experience and a Bachelor’s degree in finance or a related field.

The role involves supervising a team, monitoring performance metrics, and working alongside Sales and Customer Service. Significant leadership skills and knowledge of accounts receivable processes are required.

Qualifications

• 3-5+ years of collections experience.
• 1-2+ years of supervisory/leadership experience.
• Strong knowledge of AR processes and credit principles.

Responsibilities

• Supervise and support a team of collections specialists.
• Monitor daily aging and prioritize collection efforts.
• Ensure compliance with company policies and regulatory requirements.

Skills

Excellent communication and negotiation skills

Problem-solving and decision-making

Customer relationship management

Time management and prioritization

Education

Bachelor's degree in finance or related field

Tools

Salesforce

Advanced Excel

Job description

Summary of Position

The Collections Supervisor is responsible for overseeing the daily operations of the Orlando collections team, ensuring timely collection of outstanding receivables while maintaining strong customer relationships. This role provides leadership, coaching, and performance management to drive team effectiveness and reduce DSO.

Duties and Responsibilities

• Supervise and support a team of collections specialists
• Monitor daily aging and prioritize collection efforts
• Ensure compliance with company policies and regulatory requirements
• Review and manage escalated accounts and high‑risk customers
• Track key performance metrics (DSO, past due, cash flow)
• Partner with Sales, Customer Service, and Billing teams to resolve disputes
• Provide coaching, training, and performance evaluations
• Assist in developing and implementing collection strategies

Required Qualifications

• Bachelor's degree in finance, Business, or related field (or equivalent experience)
• 3-5+ years of collections experience
• 1-2+ years of supervisory/leadership experience
• Strong knowledge of AR processes and credit principles
• Excellent communication and negotiation skills
• Problem‑solving and decision‑making
• Customer relationship Management
• Time management and prioritization

Preferred Qualifications

• Telecom Experience
• Advanced Excel skills
• Experience with Salesforce

Equal Opportunity

EOE/M/F/Vets/Disabled