Supervisor of Area Retail Support

First Citizens Bank; Charlotte (NC); Presencial; USD 75.000 - 95.000; Jornada completa

Descripción de la vacante

First Citizens Bank is seeking a Supervisor for float sales and service representatives to lead a large team across an assigned area. You will hire, onboard, and coach float associates, supervise performance, and guide branch operations and risk-mitigation efforts.

You will travel to observe performance, support sales focus programs, and coordinate with senior management to resolve issues and ensure staffing effectiveness.

Formación

• Bachelor's Degree with 2 years' experience OR High School Diploma or GED/Equivalent with 6 years' experience in Financial Services or Bank Operations including supervisory.
• Valid driver's license

Responsabilidades

• Managerial Functions - hires, onboards, and places float associates; observes performance and ensures objectives are met.
• Talent Development - leads teller training and ensures staff follows training plans and goals.
• Sales Support - supports sales initiatives and coaches on referrals and compliance.
• Operations - reconciles outages and errors; ensures accuracy, efficiency, and deposit compliance.
• Risk Management - educates on teller and branch risk; protects assets and mitigates risk.

Conocimientos

Travel frequently

Branch banking operations

Managing performance

Operational performance

Written and verbal communication

Educación

Bachelor's degree

High school diploma or GED

Descripción del empleo

Overview

This position supervises a large team of float sales and service representatives, ensuring adequate staffing coverage within an assigned area. Responsible for hiring and on-boarding float associates. Manages float associate performance through coaching and direct supervision. Provides guidance on branch and teller operations, and directs risk mitigation efforts. Serves as an escalation point for area administrative staff who handle personnel functions, and acts as a resource or back-up operations manager as needed to resolve issues.

Responsibilities & Qualifications

Duties & Responsibilities:

• Managerial Functions - Hires, onboards, and places float associates within an area, traveling to observe performance and maximize float associate contributions. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.
• Talent Development - Leads in-branch and online teller training as needed to ensure consistent, thorough development of associate knowledge base and ability. Ensures staff follows established training plans and established performance goals. Identifies and addresses skill development needs of assigned staff, facilitating learning efforts and career progression.
• Sales Support - Supports sales focus programs and initiatives. Participates in branch huddles. Coaches float associates on appropriate referral practices and monitors sales performance. Promotes staff understanding of offered products, competitor products, and related compliance issues.
• Operations - Reconciles outages and operational errors for float pool members. Secures necessary approvals and ensures achievement of accuracy, efficiency, charge off, and deposit compliance objectives. Resolves escalated customer problems through research and engagement of corporate partners as needed.
• Risk Management - Recognizes and educates on teller and branch risk exposures. Secures Bank assets and performs cash verification as needed. Partners with senior management and operations teams to resolve risk management concerns as raised.

Position Specific Skills

• Ability to frequently travel within the area in personal transportation
• Branch Banking Operations
• Managing performance
• Operational Performance Management
• Communication (Written and Verbal)

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 2 years' experience OR High School Diploma or GED/Equivalent and 6 years' experience in Financial Services or Bank Operations including supervisory

Required Licenses or Certifications: Valid driver's license

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.