Float Sales & Service Representative (Float Bank Teller)

First Citizens Bank; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank in Asheville, NC seeks a Sales and Service Representative to process transactions, educate customers about bank capabilities, and refer sales opportunities to partners. Must have a valid driver's license for frequent driving between offices and customers; a bank car is not provided.

The role emphasizes customer service, effective communication, and adaptability in a dynamic branch environment with cross-functional collaboration and sales support.

Qualifications

• High School Diploma or GED and 6 months in customer service
• Preferred area: Sales or banking, cash handling, teller line
• Financial literacy and knowledge of retail banking products

Responsibilities

• Foster partnerships and uncover sales or referral opportunities
• Process customer transactions and referrals with accuracy
• Comply with regulations, policies and procedures to manage risk
• Complete required training by established deadlines
• Support operational efficiency in branch operations

Skills

Communication Skills

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch.

Facilitates customer awareness and education of bank capabilities, tools, and resources.

Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Financial literacy
• Knowledge of retail banking products and services
• Communication (Written and Verbal)
• Branch Banking Operations
• Transaction Processing
• Builds Productive Relationships
• Sales outreach
• Agility

Qualifications:

High School Diploma or GED and experience of 6 months in customer service

Preferred Area of Experience: Sales or banking, cash handling, banking, teller line

Skill(s): Financial literacy, Knowledge of retail banking products and services

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.