Float Sales & Service Representative (Float Bank Teller)

First Citizens; Newport (NC); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

First Citizens is seeking a branch Sales and Service Representative to handle transactions and customer requests in a fast-paced environment. The role focuses on delivering excellent service while educating customers about bank products and services.

The position involves traveling to multiple branches as a float and assisting the team by identifying sales opportunities for referral to bank partners. Strong communication and adaptability are essential for success in this role.

Qualifications

• High School Diploma or GED and some customer service experience.
• Valid driver's license required; frequent travel to other offices indicated.

Responsabilités

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to the appropriate bank partner.
• Support branch sales efforts by educating customers on bank capabilities and resources.
• Adhere to regulations, policies and procedures to manage risk.
• Complete required training by deadlines.

Connaissances

Communication

Service

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Formation

High School Diploma or GED

Description du poste

Overview

Are you a people person? Be a First Citizens person.

Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer

Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This is a float position and will require travel to multiple branches.

Responsibilities & Qualifications

Duties & Responsibilities: Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills: Financial literacy. Knowledge of retail banking products and services.

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Qualifications: Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Area of Experience: Sales, cash handling, high-volume in-person customer service, banking. Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.