Supervisor, Merchandise

SeaWorld; San Antonio (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld is hiring Ambassadors to supervise merchandise locations, lead a team, and ensure exceptional guest experiences. You’ll manage policies, scheduling, inventory, and training while maintaining safety and peak performance.

Requirements include 18+, a valid driver’s license, and a high school diploma or GED, plus 2 years’ related experience. Expect a dynamic, outdoor-indoor environment with park-specific systems and tools.

Qualifications

• At least 18 years old.
• A valid state driver's license with possible residency requirements.
• High School diploma or GED, or equivalent experience.
• Minimum two years related experience or equivalent education.
• Excellent written and verbal communication; ability to address groups.

Responsibilities

• Provide frontline management supervision of policies, projects, personnel, security and safety of merchandise locations.
• Lead a team to deliver outstanding guest experiences from the start.
• Supervise and develop direct reports and ambassadors through training and coaching.
• Coordinate inventory and stock flow, restocking displays and handling damaged merchandise.
• Schedule ambassadors and monitor Kronos timecards.
• Assist with planograms, product activation, and promotional layouts.
• Respond to customer requirements and ensure excellent service.
• Occasionally support other locations and shift duties as needed.

Skills

Guest service

Leadership

Communication

Math skills

Multitasking

Public speaking

Education

High School diploma or GED

Tools

Kronos

ParkWare

MMS

Microsoft Office

AP Pro

Photoshop

ATRB

RTS

Scheduler systems

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• You provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations.
• You will lead and inspire a team to deliver great guest experiences from the get-go.
• Guides team to exceed financial and guest service targets for location(s)
• Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
• Facilitate the timely completion of work order
• Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise
• Product research and management as it relates to the area.
• Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver's license; visiting students and military are required to have valid driver's license from state of residency and able to provide a copy of the DMV report and able to complete the Company Vehicle Driver Training class and obtain a SWC driver's license
• High School diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills to compute rate, ratio and percent and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
• Theme park experience preferred

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.