PT Supervisor, Merchandise

SeaWorld; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld in San Antonio is seeking enthusiastic Ambassadors to join our team, delivering outstanding guest service and helping to manage merchandise and displays. You will support operations across locations with a focus on guest experience.

Join a dynamic team and help supervise ambassadors, schedule time, train staff, and ensure merchandise is presented and stocked. Must be 18+, HS diploma, 2 years’ experience, and strong communication and multitasking abilities.

Qualifications

• Must be 18 years or older.
• HS diploma or GED or equivalent.
• Minimum two years related experience or equivalent.
• Excellent written and verbal communication; able to speak before groups.

Responsibilities

• Guide team to meet financial and guest service targets.
• Supervise and develop ambassadors with training and coaching; prepare performance tracking.
• Schedule ambassadors and manage timecards (Kronos).
• Monitor stock flow and restock; manage displays and merchandise.
• Coordinate annual inventory and assist with planograms and promotions.
• Ensure excellent guest service and respond to guest needs.

Skills

Guest service

Team leadership

Communication skills

Coaching and training

Time management

Education

High School diploma or GED

Tools

Kronos

ParkWare

MMS

Microsoft Office

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Guides team to exceed financial and guest service targets for location(s)
• Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
• Facilitate the timely completion of work order
• Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise
• Product research and management as it relates to the area.
• Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver's license and able to complete the Company Vehicle Driver Training class and obtain a SWT driver's license
• High School diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills in computing rate, ratios and percent and to create and interpret graphsAble to frequently lift/move 25-50 pounds and stand and sit for prolonged periods
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for the revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred
• Theme park experience preferred

The perks of the position:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.