PT Supervisor, Merchandise

Entertainment Places; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets and passes

Discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in San Antonio, TX seeks enthusiastic Ambassadors to support merchandise operations. You will supervise frontline staff, ensure safety and guest satisfaction, and help manage stock, schedules, and events across locations.

Ideal candidates are 18+, with a valid driver’s license, a high school diploma or GED, and at least two years of related experience. Strong communication, math skills, and ability to lift 25–50 lbs are required; park knowledge a plus.

Qualifications

• Must be at least 18 years old and have a valid driver’s license.
• High School diploma or GED; or an equivalent education/experience.
• Minimum two years related experience.
• Excellent written and verbal communication; able to speak before groups.
• Ability to lift 25–50 pounds and stand/sit for extended periods.
• Able to work indoors and outdoors in all weather conditions.
• Able to interact with guests and coworkers from diverse backgrounds.
• Knowledge of basic financial terms for revenue and displays is helpful.

Responsibilities

• Provide frontline management supervision for policies, projects, personnel, security and safety of all Merchandise locations.
• Lead and inspire a team to deliver great guest experiences from the start.
• Supervise and develop direct reports through training, feedback and coaching; write performance appraisals.
• Coordinate scheduling of ambassadors and timecards in Kronos; manage stock flow and displays.
• Assist with plan-o-grams, product activation and promotional layouts.
• Monitor safety and maintain neat, attractive merchandise displays; manage refunds up to $200.
• Coordinate annual inventories and support issue resolution and cross-location needs.

Skills

Communication skills

Math skills

Leadership

Guest service

Team motivation

Multitasking

Education

High School diploma or GED

Tools

ParkWare

MMS

Kronos

Microsoft Office

AP Pro

Photoshop

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• You'll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations.
• You will lead and inspire a team to deliver great guest experiences from the get-go.
• You will also: Guides team to exceed financial and guest service targets for location(s) Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
• Facilitate the timely completion of work order Scheduling of ambassadors and monitors Kronos; timecard management
• Monitor and manage location stock flow and Min/Max's, restock displays, and process damaged merchandise Product research and management as it relates to the area.
• Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
• Sign off on Customer refunds up to $200
• Perform department duty responsibilities as assigned.
• Coordinate annual inventory for assigned location(s)
• Assist Manager with plan-o-grams for prompt and correct product activation
• Assist with planning promotional presentation layouts and merchandise events
• Monitor area programs for any inconsistencies and corrects
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Occasionally assist other location and areas throughout the park as needed; other duties as assigned

What it takes to succeed:

• At least 18 years old
• A valid state driver's license and able to complete the Company Vehicle Driver Training class and obtain a SWT driver's license
• High School diploma for GED; or equivalent combination of education and experience
• Minimum two years related experience; or equivalent combination of education and experience
• Excellent written/verbal communication skills and be able to speak effectively before groups
• Excellent math skills in computing rate, ratios and percent and to create and interpret graphs
• Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods
• Able to regularly use hands and fingers
• Able to handle multiple tasks and work in a fast-paced environment
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
• Outgoing, and able to provide excellent guest service and interact favorably with the public
• Ability to self-motivate as well as motivate ambassadors
• Basic knowledge of financial terms for the revenue department
• Able to work indoors and outdoors in all weather conditions
• Able to work independently and troubleshoot issues
• Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
• Understanding of AP Pro, Photoshop, ATRB, RTS, and Scheduler systems preferred
• Theme park experience preferred

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.