Supervisor Material Management Systems/Ops

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 58,000 - 99,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a System Support Administrator for the Advanced Replenishment Supply system. The role involves ensuring efficient materials management system operations, supervising staff, and collaborating with various departments to enhance service quality. With a strong focus on data integrity and customer satisfaction, the ideal candidate will have relevant experience and strong communication skills.

Qualifications

• 3-4 years of material management system experience required.
• Experience with analyzing reports and customer service.

Responsibilities

• Ensures timely processing and distribution of supplies and equipment.
• Functions as site administrator for materials management information systems.
• Supervises day-to-day operational activities of warehouse staff.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Associate's degree in Business

Tools

Computer software applications

Job description

General Summary of Position
Ensures the benefits of the ARS system (Advanced Replenishment Supply) by acting as system support administrator/customer liaison between Materials Management and the end-users. Oversees the administration of the Lawson and Par Excellence systems. Additionally responsible for analyzing information from each system and making recommendations to the end-users.

Primary Duties and Responsibilities

Acts as manager in the absence of the Materials Manager.

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.

Ensures that supplies and equipment received are processed and distributed in a timely manner. Plans, organizes and directs all phases of product distribution activities. Plans and coordinates the transfer of materials from warehouses. Monitors patient and specimen transport to ensure timeliness of transporting, patient safety, and comfort.

Functions as the site administrator for all aspects of materials management information system including, but not limited to: maintain and insure the data integrity of all systems as it relates to daily operations; execute Item Master updates to the Par Excellence database from Lawson on a routine basis; run, analyze, and distribute reports from both systems; backup Par Excellence System on a daily basis; maintain/troubleshoot Par Excellence System components (ie,replace batteries, boards, etc.) and Scan Module components. Monitors/troubleshoots the system status and interface status on a daily basis.

Identifies customer needs and customer service opportunities. Meets regularly with management and staff in the end user areas.

Loads or unloads material, equipment, merchandise and supplies from automobiles, trucks and other vehicles. Routes incoming goods to the proper department. Arranges adequate space requirements for storage of products and modifies distribution techniques and practices as required.

Monitors Par Excellence end-user compliance by department. Interacts with department managers to review compliance levels, user competency and conduct end-user training on all systems as needed. Reports results to the Material Manager.

Monitors par levels/quantities and reviews with each end-user on a periodic basis. Adjust levels and quantities as needed. Modifies racking configurations to accommodate changes in par levels/quantities or the introduction of new products.

Monitors requisitions from par areas. Takes responsibility for the accuracy of receiving reports, purchase orders closures, order requisition generation and data entry. Performs/oversees quality control (statistical receiving) checks on shipments from the regional distribution center.

Participates in meetings and on committees as needed.

Participates in multi-disciplinary quality and service improvement teams. Updates the monthly Performance Improvement monitoring tool, which is presented by the Materials Manager to department managers.

Performs other duties as assigned.

Performs quality control audits on the performance of the Material Handlers, takes appropriate disciplinary action relative to their work performance and reports the results to the Materials Manager. Responsible for the preparation of performance assessments on Materials Management staff. Supervises the day-to-day operational activities of the warehouse staff.

Responsible for inventory control within the warehouse. Monitors and does quality control checks on the warehouse inventory and takes appropriate action on all discrepancies.

Supervises the data entry of daily inventory counts that result in identification of lost patient charges, notification of appropriate clinicians of lost charges, issues and transfers of medical/surgical supplies, and the electronic data interface with the distributor. Ensures that charge tickets are on all patient-chargeable supplies. Responsible for the crediting of inventory items returned to Store Room for clinical units.

Minimum Qualifications
Education

• High School Diploma or GED required or
• equivalent required and
• Associate's degree in Business preferred

Experience

• 3-4 years Material management system experience including automated system operations for material management required
• Customer service experience, experience in working with material management related reports and analyzing information required

Knowledge, Skills, and Abilities

• Working knowledge of various computer software applications.
• Excellent verbal and written communication skills.

This position has a hiring range of $58,656 - $98,384