Supervisor - Lotus Lagoon

Loews Hotels & Co; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando seeks a hands-on and service-driven Supervisor of Pool Services. You will help oversee daily pool operations, ensure water quality and safety, and lead a team dedicated to pristine facilities and exceptional guest service.

You will support scheduling, staffing and compliance, while delivering memorable guest experiences in a dynamic hotel setting near Universal Orlando Resort.

Qualifications

• Food and Beverage restaurant experience required.
• Proven lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and in writing with team members, leaders and guests.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Assist in daily operation of pools, hot tubs and surrounding areas.
• Monitor water quality and report issues to management.
• Maintain cleanliness and readiness of pool decks, furniture and amenities.
• Greet guests warmly and assist with poolside requests.
• Respond promptly to guest concerns and elevate when necessary.
• Promote poolside offerings and seasonal activities.
• Supervise pool attendants and lifeguards during shifts.
• Provide on-the-job guidance and reinforce safety and service standards.
• Assist with scheduling and timekeeping as directed by the Manager.
• Enforce pool rules and monitor guest activity for safety.
• Maintain certifications and ensure team compliance with local health regulations.
• Support emergency response protocols when needed.

Skills

Food & Beverage Experience

Lead/supervisor experience

Liquor knowledge

Microsoft Office

High-volume F&B operations

Organizational skills

Guest service

English communication

Flexible schedule

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Helios Grand Hotel

Join the team and immerse guests in a world of Mediterranean elegance, where you'll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.

What We're Looking For

A hands-on and service-driven Supervisor of Pool Services who ensures our pool areas deliver a safe, clean, and relaxing experience for every guest. You'll support the Manager in overseeing daily operations, lead by example, and guide a team dedicated to maintaining pristine facilities and providing exceptional service.

Who You Are

• Hospitality Enthusiast: You take pride in creating memorable guest moments
• Safety Advocate: You prioritize health and safety, ensuring compliance with all regulations
• Operational Supporter: You assist with scheduling, staffing, and resource management
• Guest Experience Champion: You anticipate needs and resolve issues promptly and professionally
• Team Mentor: You foster a positive, inclusive, and high-performing work environment
• Veterans and military spouses are encouraged to apply

What You'll Do

• Assist in daily operations of pools, hot tubs, and surrounding areas
• Monitor water quality and report any issues to management
• Maintain cleanliness and readiness of pool decks, furniture, and amenities
• Greet guests warmly and assist with poolside requests
• Respond promptly to guest concerns and elevate when necessary
• Promote poolside offerings and seasonal activities
• Supervise pool attendants and lifeguards during shifts
• Provide on-the-job guidance and reinforce safety and service standards
• Assist with scheduling and timekeeping as directed by the Manager
• Enforce pool rules and monitor guest activity to ensure safety
• Maintain certifications and ensure team compliance with local health regulations
• Support emergency response protocols when needed

Other Responsibilities

• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned
• Regularly lift up to 45 pounds, bend, crouch, kneel, push, pull, and walk
• Stand for extended periods during shifts

Your Qualifications Include

• Food and Beverage Restaurant Experience is required
• One to two years of lead or supervisor restaurant experience preferred.
• Liquor and beverage knowledge preferred.
• Knowledge of Microsoft Office preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.