Housekeeping Supervisor - Loews Hotels Universal Orlando

Loews Hotels & Co; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels & Co at Universal Orlando seeks a motivated supervisor to oversee daily housekeeping operations, guiding a team to uphold the highest cleanliness and guest satisfaction standards.

You’ll inspect guest rooms and public areas, assign daily tasks, train staff, and coordinate with maintenance and front desk to ensure room readiness and timely service, all while adhering to safety and budget guidelines.

Qualifications

• Experience in hospitality or related field.
• Supervisory experience with training/coaching.
• English communication skills required.

Responsibilities

• Supervise housekeeping staff and ensure standards of cleanliness.
• Inspect rooms, public areas, and back‑of‑house areas.
• Assign daily tasks and monitor performance; ensure efficiency and quality.
• Train, mentor, and coach staff on procedures and safety.

Skills

Leadership

Training & Coaching

Guest Service

Communication

Tools

Opera PMS

HOT SOS

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We're Looking For

A motivated professional to supervise the daily operations of the housekeeping department. This position is responsible for supervising and guiding a team, ensuring the hotel maintains the highest standards of cleanliness and guest satisfaction.

Who You Are

• Eager to grow as a leader and take on increasing responsibility in a fast-paced environment.

• Detail-oriented and dependable, with a strong sense of accountability and pride in service.

• A collaborative team player who thrives when supporting others and learning from experience.

• Service-focused, with a strong desire to exceed guest expectations and uphold brand standards.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.

• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.

• Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.

• Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.

• Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.

• Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.

• Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.

• Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.

• Maintain regular and reliable attendance in alignment with company standards and operational needs.

• Embrace flexibility by performing other duties as assigned to support the team and organizational goals.

• Other duties as assigned.

Your Qualifications Include

• Minimum of one year of experience in hospitality or relevant industry required.

• Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.

• Previous experience in housekeeping preferred.

• Immediate skills in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred.

• Familiarity with Opera and HOTSOS is preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.

• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.

• Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.

Who You'll Supervise

• Housekeeping Team Members