Supervisor - Insurance Collections- Bone Marrow Transplant

HonorHealth; Phoenix (AZ); Hybrid; USD 75,000 - 110,000; Full time

Job summary

HonorHealth is seeking an Insurance Collections Supervisor in Phoenix to lead the AR collections team, coordinating with payers including Commercial, Worker's Comp, Medicare Advantage, and AHCCCS. The role combines in-office supervision with telecommuting flexibility.

You will supervise staff, manage staffing levels, monitor productivity, and drive process improvements to reduce aged accounts while ensuring regulatory compliance and accurate reporting.

Qualifications

• 3 years experience in Collections or Billing.
• 3 years experience in Patient Accounting.
• 2 years leadership experience.

Responsibilities

• Supervises the daily Insurance Collections operations and staff.
• Monitors productivity, queues, and quality of work.
• Trains staff and handles performance evaluations and payroll issues.
• Ensures HIPAA and regulatory reporting compliance and payer coordination.

Skills

Collections

Billing

Leadership

Education

High School Diploma or GED

Associate degree preferred

Job description

## Supervisor - Insurance Collections- Bone Marrow TransplantApply: Hybrid: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027: Full time: Posted Today: JR10896**Primary City/State:**Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027**Category:**Billing and Revenue Cycle**Shift:**Day**Department:**Patient Financial ServicesTelecommute position with occasional in office days. Need someone with Bone Marrow Transplant collections experience.**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY The Insurance Collections Supervisor will supervise, plan, and organize the daily operations of collecting on the accounts receivable. Works closely with numerous payers and insurance products, including but not limited to Commercial, Workman's Compensation, Medicare Advantage, Medicare and Medicaid (AHCCCS). Relies on experience and judgment to plan and accomplish AR goals. Responsible for understanding managed care contracts and requirements for regulatory reporting and compliance for Medicare/AHCCCS and all other government or payer guidelines. Trains, educates and develops staff. Responsible for maintaining adequate staffing levels to effectively collect accounts receivables, as well as monitoring employee productivity and quality of work. ESSENTIAL FUNCTIONS* Supervises the personnel assigned to the section. Monitors employee productivity as well as the quality of their work. Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues. Interviews and hires staffs as necessary as well as completing annual evaluations for the staff. Maintains employee tracking logs.* Monitors collector work queues for timely follow-up of accounts to ensure overall reduction of aged A/R. Ensures all payer audits are completed accurately and timely. Oversees special projects and reviewing of reports as assigned.* Completes monthly Aging for collections as well as completing the aging for payer meetings including the agenda and meeting minutes. Monitors payer Issue logs monthly and works closely with the Payer Provider Representative for resolutions of the aged A/R.* Maintains level of knowledge for HIPAA, federal regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Participates in process improvement.* Serves as a resource for Patient Financial Services within departments and personnel.* Performs other duties as assigned.EDUCATION* High School Diploma or GED **Required*** Associates **Preferred**EXPERIENCE* 3 years experience in Collections or Billing. **Required*** 3 years experience in Patient Accounting experience **Required*** 2 years leadership experience **Preferred**LICENSES AND CERTIFICATIONS* Business College certification **Preferred**