Supervisor I, Warehouse Operations

Chick-fil-A - Supply; Salt Lake City (UT); On-site; USD 50,000 - 75,000; Full time

Job summary

Chick-fil-A Supply is seeking a Warehouse Supervisor for its Distribution Center in Salt Lake City, Utah. This role involves leading a dynamic team to ensure effective warehouse operations while upholding safety and achieving performance goals. The ideal candidate will have a strong background in warehouse leadership and food service distribution.

Qualifications

• 3+ years of experience in warehouse leadership required.
• Ability to lift up to 60 pounds necessary.
• Demonstrated experience in food service distribution preferred.

Responsibilities

• Lead a team for safe and effective warehouse operations.
• Motivate and schedule staff for efficient workflow.
• Collaborate to resolve operational bottlenecks.

Skills

Leadership

Problem Solving

Communication

Organization

Critical Thinking

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Warehouse Management System

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Salt Lake City, Utah. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Minimum Qualifications

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills

Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Preferred Qualifications

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system

Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Minimum Years of Experience3 Travel Requirements10% Required Level of EducationHigh School Diploma Preferred Level of EducationHigh School Diploma