Supervisor, Gift Shop

Cook Children's Health Care System; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading children's health care system as a Gift Shop Supervisor, where you will lead a team in a fast-paced retail environment. This full-time role involves managing inventory, training staff, and ensuring excellent service to patients and families. Your leadership and organizational skills will be essential in creating a welcoming atmosphere while handling financial transactions and vendor communications. Flexibility is key, with some evenings and weekends required.

Qualifications

• Minimum of 2 years in a supervisory role in a customer-centric industry.
• Experience interacting with children and a diverse customer base.

Responsibilities

• Ensure success of the Gift Shop and assist with inventory management.
• Train staff and volunteers on policies and procedures.
• Handle opening/closing registers and reconcile deposits.

Skills

Leadership

Sales

Communication

Problem Solving

Bilingual

Education

High School Diploma or GED

Associate's or Bachelor's Degree

Tools

Data Entry

Computer Skills

Job description

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Summary:

The Gift Shop Supervisor works with the Gift Shop Manager to ensure the success of the Gift Shop. Acts as Floor Leader ensuring that all gift shop guests are greeted and assisted by Sales Assistants and Volunteers. Assesses inventory levels, coordinates re-stocking needs, and assists with creating dynamic displays that are updated frequently. Ensures all areas are cleaned regularly and adhere to safety guidelines. Responsible for training staff and volunteers on policies, procedures, and sales strategies or new product information. Places orders with vendors, assists with receiving shipments, creating POs, and data entry. Handles opening/closing registers, reconciling deposits, and paperwork as needed. This role requires excellent people and organizational skills, with the ability to adapt quickly and solve problems effectively in a fast-paced hospital retail environment. The Gift Shop Supervisor must prioritize service, serving patient families, visitors, staff, and volunteers with enthusiasm and compassion. This is a full-time, 40-hour per week position, with some evenings and weekends, and a flexible schedule is required.

Location:

Medical Center - Fort Worth

Department:

Womans Board

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Education & Experience:

• Minimum of high school diploma or GED and two+ years in a supervisory role in a customer-centric industry required.
• Associates or Bachelor's degree with experience in the specialty retail industry preferred.
• Exceptional leadership and sales skills with the ability to multi-task and stay calm in a fast-paced environment.
• Experience interacting with children and a diverse customer base.
• Excellent written and verbal communication skills.
• Bilingual skills are a plus.
• Strong computer skills required.
• Data entry experience is a plus.
• Proven financial management skills.
• Creative merchandiser with an appreciation for appealing items for our customer base.

About Us:

Cook Children's Medical Center is the cornerstone of Cook Children's, offering advanced technologies, research, treatments, surgery, rehabilitation, and ancillary services designed to meet children's needs.

Cook Children's is an EOE/AA employer, welcoming minorities, females, individuals with disabilities, and veterans.