Supervisor, Gift Shop

Cook Children's Health Care System; Fort Worth, Town of Texas, New York (TX, WI, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Gift Shop Supervisor to lead a dynamic team in a fast-paced hospital retail environment. This full-time position emphasizes exceptional customer service, ensuring that every guest is greeted with enthusiasm and compassion. The ideal candidate will possess strong leadership skills and a creative flair for merchandising, as well as the ability to manage inventory and staff effectively. Join a mission-driven organization dedicated to serving patient families and visitors, and make a meaningful impact in the lives of those you serve.

Qualifications

• Minimum of high school diploma or GED and two+ years in a supervisory role.
• Exceptional leadership and sales skills with ability to multi-task.

Responsibilities

• Ensure success of the Gift Shop and assist with training staff.
• Assess inventory levels and coordinate re-stocking needs.

Skills

Leadership

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Bilingual

Education

High School Diploma or GED

Associate's or Bachelor's Degree

Tools

Point of Sale Systems

Data Entry Software

Job description

Location:

Medical Center - Fort Worth

Department:

Womans Board

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Gift Shop Supervisor works with the Gift Shop Manager to ensure the success of the Gift Shop. Acts as Floor Leader ensuring that all gift shop guests are being greeted and assisted by Sales Assistants and Volunteers. Assesses inventory levels and coordinates re-stocking needs with gift shop staff. Assists manager with creation of dynamic displays and updates frequently. Assures that all areas of the store are cleaned regularly and adhere to safety guidelines. Responsible for training staff and volunteers on policies/procedures and relaying sales strategies or new product information. Places orders with vendors as assigned and assists in receiving and processing shipments, creating POs and item data entry. Performs task of closing/opening registers, reconciling daily deposits and paperwork as needed. This job requires outstanding people and organizational skills. Must be able to adapt quickly and effectively problem-solve in a fast-paced, hospital retail environment. Our emphasis is on service before sales the Gift Shop Supervisor must have a desire to serve our customer base of patient families and visitors, staff, and volunteers with enthusiasm and compassion. This is a full-time, 40 hour per week position. Some evenings and weekends and the ability to have a flexible schedule is required.

Education & Experience:

• Minimum of high school diploma or GED and two+ years in a supervisory role in a customer centric industry required.

• Associates or Bachelor's degree with experience in the specialty retail industry preferred.

• Exceptional leadership and sales skills with ability to multi-task and stay calm in a fast-paced environment.

• Experience interacting with children and a diverse customer base.

• Excellent communication skills both written and verbal.

• Bilingual a plus.

• Strong computer skills required.

• Data entry experience a plus.

• Proven financial management skills.

• Creative merchandiser with an appreciation for items that will appeal to our customer base.

About Us:

Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.