Supervisor - Full Time

Pure Hockey; Kingston (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Bonus Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey in Kingston, MA is seeking a Retail Supervisor to lead store operations and deliver outstanding customer service. You will work both independently and as part of a team to drive sales, merchandising, and daily store tasks.

The role requires strong leadership and retail experience, with the ability to train, coach and motivate employees, handle cash and inventory, and maintain a positive, fast-paced environment.

Qualifications

• Positive attitude and focus on customer satisfaction in a fast-paced environment.
• Proven experience in a retail/customer service environment.
• Ability to train, coach, develop and motivate employees.

Responsibilities

• Greet customers and provide outstanding service.
• Perform cashier duties with accuracy and compliance.
• Assist in merchandising, operations, sales and service.
• Communicate metrics and expectations with store team.
• Train and develop staff to ensure skill mastery.
• Handle customer complaints professionally and promptly.
• Maintain sales floor and update pricing and inventory as directed.

Skills

Customer service

Leadership

Staff training

Interpersonal skills

Analytical skills

Inventory management

Merchandising

Computer usage

Flexible hours

Tools

POS system

Microsoft Office

Job description

Description

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Assist in the areas of merchandising, operations, sales and customer service
• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively
• Handle customer complaints and resolve issues in a timely and professional manner
• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management
• Other duties assigned by manager

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Proven experience in a retail/customer service environment
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Experience using a computer and handheld devices
• Strong analytical and problem-solving skills
• Knowledge of inventory management and merchandising techniques
• Ability to work flexible hours, including weekends and holidays

Benefits

• Medical, Dental, Vision & Disability Insurance
• Bonus Plan
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $15.60-20.40