Supervisor- Fulfillment Technicians (TN)

PANTHERx Rare, LLC.; Collierville, Northern (TN, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with employer matching

Life Insurance

Short/Long-term disability

Employee Assistance Program

Generous paid time off

Paid holidays

Job summary

PANTHERx Rare Pharmacy seeks a Supervisor, Pharmacy Technicians - Fulfillment to lead daily fulfillment operations, drive accuracy, and ensure regulatory compliance in a fast-paced mail-order environment.

You will coach technicians, manage staffing and training, track performance metrics, and partner with pharmacists and leadership to deliver high-quality patient experiences.

Qualifications

• Minimum of three (3) years of pharmacy technician experience.
• Minimum of one (1) year experience holding leadership responsibility within a team.
• Registration as a pharmacy technician with the Board of Pharmacy in the state of the position, unless holding a current Pharmacist license in that state.

Responsibilities

• Lead the daily operations of the fulfillment technician team, ensuring timely, accurate, and compliant prescription processing and medication distribution.
• Manage workflow, staffing, scheduling, and workload prioritization to achieve service, quality, and productivity goals.
• Supervise, coach, develop, and evaluate pharmacy technicians, including hiring, onboarding, training (in coordinator with the fulfillment trainer), and performance management.
• Monitor operational and quality metrics, identify performance trends, and implement solutions to improve efficiency, accuracy, and patient service.
• Ensure compliance with applicable pharmacy regulations, accreditation standards, company policies, and quality assurance requirements.
• Serve as a key partner to pharmacists, inventory, patient services, and leadership teams to support seamless fulfillment operations and positive patient outcomes.
• Lead process improvement initiatives, support operational projects, and drive continuous improvement across fulfillment operations.
• Investigate operational issues, quality events, and escalations, implementing corrective actions as appropriate.
• Ensure required licensure, certifications, training, and competency requirements are maintained for all team members.
• Perform other duties and special projects as assigned.

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

CareTend

CPR+

Job description

At PANTHERx Rare Pharmacy, every role contributes to improving the lives of people living with rare conditions. We’re looking for talented, compassionate professionals who want to make a difference. Explore opportunities where your work has purpose, impact, and room to grow.

Flexible work arrangements, competitive benefits, and a mission-driven culture make PANTHERx a place where careers thrive and meaningful work happens every day.

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Classification:

Exempt

Status:

Full-Time

Purpose

The Supervisor, Pharmacy Technicians - Fulfillment is responsible for leading the daily operations, performance, compliance, and development of the fulfillment technician team. This role ensures timely, accurate, and compliant prescription fulfillment while optimizing workflow, productivity, quality, and patient experience. The supervisor provides direct leadership to pharmacy technicians, drives operational excellence, supports continuous improvement initiatives, and partners closely with pharmacists, inventory, patient services, and organizational leadership to achieve departmental goals.

Responsibilities

• Lead the daily operations of the fulfillment technician team, ensuring timely, accurate, and compliant prescription processing and medication distribution.
• Manage workflow, staffing, scheduling, and workload prioritization to achieve service, quality, and productivity goals.
• Supervise, coach, develop, and evaluate pharmacy technicians, including hiring, onboarding, training (in coordinator with the fulfillment trainer), and performance management.
• Monitor operational and quality metrics, identify performance trends, and implement solutions to improve efficiency, accuracy, and patient service.
• Ensure compliance with applicable pharmacy regulations, accreditation standards, company policies, and quality assurance requirements.
• Serve as a key partner to pharmacists, inventory, patient services, and leadership teams to support seamless fulfillment operations and positive patient outcomes.
• Lead process improvement initiatives, support operational projects, and drive continuous improvement across fulfillment operations.
• Investigate operational issues, quality events, and escalations, implementing corrective actions as appropriate.
• Ensure required licensure, certifications, training, and competency requirements are maintained for all team members.
• Perform other duties and special projects as assigned.

Required Qualifications

• Minimum of three (3) years of pharmacy technician experience.
• Minimum of one (1) year experience holding leadership responsibility within a team.
• Prior experience with common MS Office applications (Word, Excel, Teams) and common pharmacy software such as CPR+, CareTend or similar systems.
• Registration as a pharmacy technician with the Board of Pharmacy in the state of the position, unless holding a current Pharmacist license in that state.

Preferred Qualifications

• Specialty pharmacy experience.
• Experience in mail-order or central-fill pharmacy operations.
• Minimum of one (1) year prior supervisory experience.

This job operates in a well-lit, mail order distribution pharmacy environment. This role routinely uses standard pharmaceutical equipment, computers and safety supplies.

Physical Demands:

Must be able to stand for extended periods of time, lift up to 30 pounds, and utilize the computer and bar code scanner. Must be able to use proper personal protective equipment including but not limited to gloves, eye protection, and face masks when needed. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk, use hands and fingers, handle or feel, and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.

PANTHERx is an Equal Opportunity Employer, and does not discriminate in recruiting, hiring, promotions, or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran’s status, or any other characteristic protected by federal, state, or local laws.