Supervisor, Pharmacy Technicians - Fulfillment

PANTHERx Rare Pharmacy; Coraopolis (Allegheny County); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Medical, dental, vision insurance

401K with employer matching

PTO and holidays

Job summary

PANTHERx Rare Pharmacy, based in Pittsburgh, PA, seeks a Pharmacy Technician Supervisor for fulfillment services. The role leads a team of technicians, ensures accurate dispensing and quality assurance, and coordinates with inventory and leadership to meet deadlines.

The position requires a minimum of three years as a pharmacy technician and at least one year in supervision, plus familiarity with CPR+ or Caretend. Hybrid work options and comprehensive benefits are offered.

Qualifications

• Three+ years of pharmacy technician experience.
• At least one year of supervisory experience.
• Experience with CPR+ or Caretend or similar pharmacy software.

Responsibilities

• Lead day-to-day supervision of pharmacy technicians in fulfillment.
• Oversee dispensing of medications and maintain quality standards.
• Analyze workflow and allocate daily tasks to ensure timely processing of prescriptions.
• Monitor QA metrics and adjust workloads as needed.
• Develop training for new processes and changes.

Skills

Team leadership

Communication

Quality focus

Education

PA Pharmacy Technician Registration

Tools

CPR+

Caretend

Job description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We Are Seeking Team Members Who

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA; Onsite

Classification: Exempt

Status: Full-Time

Reports To: Manager, Fulfillment Services

Purpose

Mrug distribution and related activities for a variety of patients and customers enrolled at PANTHERx™ Rare Pharmacy and PANTHER Wholesale. This role leads a team of in-house technicians performing pharmacy services including dispensing of medications and quality assurance. Ensures technician team workflow needs are met, by continually monitoring the workload across the queues and addressing any necessary modifications. Responsible for processing reports, assists with development or revisions to clinical programs pertaining to fulfillment, and distributes key information to the technician team. In cooperation with the Supervisor, Fulfilment Services, this position monitors and maintains departmental and organizational standards and measures; plans and implements workflows to prioritize competing and interdependent tasks to meet deadlines; and manage time effectively. The supervisor mentors new staff, trains existing staff, and addresses escalated patient, prescriber or PANTHERx leadership concerns.

Responsibilities

• Leads in the development and execution of quality and production standards in the fulfillment area.
• Provides day to day operational oversight of pharmacy technicians and ensures effective and efficient dispensing of medications.
• Analyzes workflow and distributes daily responsibilities to ensure all prescriptions are processed and dispensed correctly and timely.
• Evaluates daily quality assurance metrics and reports and adjusts workloads as necessary.
• Creates and maintains competency checks for team members.
• Creates and conducts staff training for new processes/process changes.
• Develops measurable and attainable yearly goals for the technician team.
• Participates in regular meetings with leadership to discuss staff needs and accomplishments.
• Contributes to regular team meetings.
• Communicates with Inventory team about sufficient inventory quantities regarding medication delivery.
• Fulfills prescriptions including, but not limited to product receipt, lot tracking, and shipper coordination.
• Ensures staff coverage by interviewing, selecting, orienting, and training employees.
• Contributes to team efforts by undertaking related tasks as needed.
• Empowers employees to take responsibility for their jobs and goals; delegates responsibility expecting accountability and regular feedback.
• Maintains continuity among work teams by consistent enforcement of polices, documenting and communicating actions, irregularities, continuing needs, and process improvement.
• Leads with integrity by taking accountability to meet deadlines.
• Communicates and implements all approved changes.
• Observes and complies with all policies and procedures.
• Ensures self & direct reports complete mandatory training requirements.
• Additional projects and activities as assigned.

Required Qualifications

• Minimum of three (3) years of pharmacy technician experience.
• Minimum of one (1) year prior supervisory experience.
• Prior experience with common MS Office applications (Word, Excel, Teams,) and common pharmacy software such as CPR+, Caretend or similar systems.
• Registration as a pharmacy technician with the Pennsylvania Board of Pharmacy, unless holding a current PA State Pharmacist license. Note: If you are not currently registered as a pharmacy technician in Pennsylvania, you may initiate the registration process via the Pennsylvania Licensing System (PALS) and complete the training requirement upon hire with PANTHERx.

Preferred Qualifications

• Specialty pharmacy experience.
• Certified Pharmacy Technician

Work Environment

This job operates in a well-lit, mail order distribution pharmacy environment. This role routinely uses standard pharmaceutical equipment, computers and safety supplies.

Physical Demands

Must be able to stand for extended periods of time, lift up to 30 pounds, and utilize the computer and bar code scanner. Must be able to use proper personal protective equipment including but not limited to gloves, eye protection, and face masks when needed. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk, use hands and fingers, handle or feel, and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.