PATIENT ACCESS COORDINATOR

South Shore Health System; Hingham (MA); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

Flexible scheduling

Job summary

South Shore Health System in Hingham, MA is seeking a Part-time Patient Access Clerk for 20 hours per week. This role handles patient check-in, scheduling, and registration with emphasis on accuracy and privacy.

The incumbent will collect co-payments, support PAS operations, and use hospital systems to verify insurance eligibility. Ideal candidates demonstrate outstanding customer service, cultural sensitivity, and the ability to coordinate with clinical teams while maintaining compliance with

Qualifications

• Must have exceptional customer service and professionalism with diverse populations.
• Ability to accurately identify, schedule and register patients.
• Ability to review insurance eligibility and ensure coverage for care.
• Proficient with department computer programs and hospital systems.

Responsibilities

• Greet patients and verify required identifiers.
• Check in patients for appointments and collect co-payments when applicable.
• Schedule and register patients for services and procedures.
• Maintain accuracy with demographic data and insurance information.
• Support multiple PAS areas and communicate with clinical staff.
• Protect patient privacy and adhere to HIPAA requirements.
• Use available technology and systems to facilitate flow and minimize delays.

Skills

Customer service

Scheduling

Registration

Insurance eligibility

Microsoft Office

HIPAA awareness

Education

High school diploma

Two years of college

Tools

Hospital information systems

Microsoft Office

Job description

Facility: LOC0022 - 2 Pond Park Road2 Pond Park Road Hingham, MA 02043

Department Name: SSH Patient Access 2PPK

Status: Part time

Budgeted Hours: 20

Shift: Day (United States of America)

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care.

This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs .

This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs.

Compensation Pay Range: $20.10 - $28.75

Can function with ease in all areas of Patient Access Department

Meets department standard of 98% accuracy rate when identifying, scheduling, and registering patients.

Able to collect 30% of eligible copayments

Able to rotate and support all PAS areas

Displays an understanding/sensitivity to each patient’s unique cultural needs.

Demonstrates independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.

Embraces technological solutions to work processes and practices

Able to function using the department computer programs, including internal/external websites

Able to function and have a complete understanding of computer downtime process

Able to review, analyze, and act upon insurance eligibility system responses

Manage own API ( timecard) system

Complete daily workque assignments

Scheduling and registration role

Effectively manages scheduling requests.

Ensuring patients are properly identified in the health systems EHR, and scheduled to appropriate appointment type.

Able to accurately and independently schedule required appointment types

Greet and check in patients after verifying required patient identifiers.

Collect co-payment if applicable.

Completes with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage Financial Counseling teams as needed.

Able to accurately check patients in for elective, emergent, and urgent care.

Create and audit daily charts, for same day and next day patients.

Transcribe new patient referrals sent by fax from external physician offices.

Answer incoming calls, retrieve/return voice mail

Daily communication with clinical staff/providers for scheduling updates/changes

Maintains the confidentiality and privacy of protected health information consistent with HIPPAA requirements at all times.

Order supplies when needed and maintain department office supplies.

Ambulatory Surgical Center support

Verify patient registration and check in daily surgical patients

Collect surgical co payments

Support surgical clinical team with patient arrivals/family members etc.

Escort patients/family member to assigned pre-op area

Direct incoming calls

Create treatment room charts

Essential Functions

Technology and learning

Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop their role throughout the organization.

Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

Strong understanding of Microsoft Office product.

Excellent customer service and communication skills, both written and verbal.

Self-starter with strong team player and leadership abilities.

Strong analytical skills, problem solving skills, attention to details, ability to balance multiple tasks.

Ability to be organized in fast-paced environment, prioritize and meet pre-determined deadlines.

Must have ability to adapt to a changing environment in a practice with frequent interruptions: ability to adapt to system changes within the practice.

Understanding of Departmental and Hospital policies, procedures and operations in order to assume complex scheduling details.

Excellent computer skills required in the use of multi-system programs including Hospital based systems and outside systems, advanced technical skills, as appropriate.

Knowledge of medical terminology preferred.

Minimum Education - Preferred High school diploma preferred, two (2) years of college preferred.

Minimum Work Experience Minimum one (1) year admitting experience to become proficient.

Computer experience required.

Strong telephone and interpersonal communication skills.

Demonstrated skills in customer service.

Knowledge of medical insurance.

Able to demonstate problem solving and critical thinking skills.

Monday through Friday 10:00AM-2:00PM

Responsibilities if Required: Education if Required: License/Registration/Certification Requirements:

South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services.

We are the largest independent health system in southeastern Massachusetts.

South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve.

We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.