Supervisor, Frontline - Patient Access

South Shore Health; Weymouth (MA); On-site; USD 57,000 - 82,000; Full time

Job summary

South Shore Health in Weymouth, MA, seeks a Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators to lead the Patient Access Department. The role covers evening hours and requires overseeing registration services, staffing, coaching, and cross-training to ensure efficient patient flow.

Responsibilities include performance evaluations, hiring decisions, policy interpretation, and collaboration with training.

Qualifications

• Knowledge of hospital information systems.
• Strong interpersonal and communication skills.

Responsibilities

• Manage day-to-day operations for the Patient Access Department.
• Conduct annual performance evaluations.
• Recommends hiring and termination of employees.
• Coach, counsel and take corrective actions; staff to budget.
• Lead staff meetings and ensure cross-training.
• Oversee payroll processes and time-off appeals.
• Ensure adherence to hospital policies and procedures.

Skills

Leadership

Communication

Interpersonal skills

Coaching

Staff development

Cross-training

Policy interpretation

Education

Two years of college

Bachelor's degree preferred

Job description

Requisition Number
R-23385

Facility
LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190

Department Name
SSH Patient Access

Status
Full time

Budgeted Hours
40

Shift
Evening (United States of America)

Under the direction and guidence of the Patient Access Manager, the frontline supervisor is responsible to manage day to day operations for the Patient Access Department, insuring that employees perform multiple task necessary to register patient.

Compensation Pay Range
$57,400.00 - $82,100.00

1 - Supervisors Patient Access Senior Patient Registration Officers and Patient Access Coordinators.

• Is a content expert for Patient Registration services.

2 - Manages Human Resources.

• Conducts timely work performance evaluations (annual).
• Recommends hiring,/termination of employees.
• Manages performance using coaching, counseling and corrective actions.
• Staffs to budget.
• Manages appeal process for time off.
• Understands and can interpret hospital policy and procedures for staff.

3 - Develops staff.

• Provides initial orientation for new staff members.
• Monitors and provides feedback regarding department standard goals
• Works collaboratively with training coordinators regarding employee needs/competencies.
• Assures crosstraining of employees to function in all areas of the department/unit.
• Conducts monthly staff meetings cascading information to employees in a timely manner.
• Insures that staff is provided adequate time for participation in meetings/inservices.

4 - Technology – Embraces technological solutions to work processes and practices.

• Able to function using department computer programs.
• Can manage payroll (API) on line.
• Is able to do a HRAF on line
• Can create a job requisition on line
• Can use the Absence Database and determine when follow-up is needed.
• Can use Aces Database
• Directs downtime procedures
• Able to function using Microsoft products.

5 - .Safety Awareness – Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.

• Understands Leadership role during hospital codes (e.g. Code Disaster, Code Red).
• Adheres to universal precautions and respiratory etiquette guidelines.
• Adheres and assists staff to understand patient identification policy/procedure and can manage corrective action for related performance.

6 - Leadership Standards

• Develops a Personal Action Plan.
• Submits 90 day plans and outcomes within specified time frames
• Attends 40 hrs of leadership development and training per year.
• Maintains one efficiency for team/unit per year.

Minimum Education - Preferred
Two (2) years of college preferred; Bachelors degree preferred

Minimum Work Experience
Minimum of five (5) years of progressively responsible experience preferred.

Three to five (3-5) years of Patient Registration experience preferred.

Required Additional Knowledge, And Abilities
Knowledge of the hospital's information system Good Interpersonal skills Strong communication skills

Full time evening shift every other weekend 3-1130

Responsibilities If Required

Education if Required: