Patient Access Coordinator

South Shore Health System; United States; On-site; USD 27,552 - 37,195; Full time

Job summary

South Shore Health System is seeking a Patient Access team member at LOC0022 in Hingham, MA. This role is the initial point of contact for patients entering the Health System and requires exceptional customer service and professionalism across diverse populations.

The position involves identifying, registering, and scheduling patients, handling insurance eligibility, collecting copayments, and maintaining high accuracy within the EHR. Schedule: Mon-Fri 8:30-5:00, on-site at SSH.

Qualifications

• High school diploma preferred; two years of college preferred.
• Minimum one year admitting experience.
• Computer experience required.
• Strong telephone and interpersonal communication skills.
• Knowledge of medical insurance.
• Able to demonstrate problem solving and critical thinking skills.
• Work schedule: Monday-Friday 8:30-5:00.

Responsibilities

• Identify, schedule, and register patients with 98% accuracy.
• Collect 30% of eligible copayments.
• Monitor and manage workflow in the health system's EHR.
• Demonstrate sensitivity to patients' cultural needs.
• Maintain compliance with regulatory requirements in scheduling and registration.
• Check patients in for elective, emergent, and urgent care.

Skills

Customer service

Interpersonal communication

Problem solving

Critical thinking

Telephone skills

Computer skills

Insurance knowledge

Education

High school diploma

Two years of college

Job description

Job Overview

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-23156. Facility: LOC0022 - 2 Pond Park Road, Hingham, MA 02043. Department Name: SSH Patient Access 2PPK.

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level of professionalism with each interaction, and the ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Compensation

Pay Range: $20.05 - $26.98.

Responsibilities

1. Can function with ease in all areas of Patient Access Department.
   • Meets department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
   • Able to collect 30% of eligible copayments.
   • Monitors and manages workflow as directed in the health system's EHR.
   • Displays an understanding /sensitivity to each patient's unique cultural needs.
   • Demonstrates independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
2. Embraces technological solutions to work processes and practices.
   • Able to function using department computer programs, including Internal/External websites.
   • Able to function and have a complete understanding of computer downtime process.
   • Able to review, analyze, and act upon insurance eligibility system responses.
   • Manages own API (timecard) system.
3. Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment.
   • Adheres to patient identification policies/procedures.
   • Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
   • Adheres to universal precautions and respiratory etiquette guidelines.
   • Demonstrates completion of NIMS 100 training.
4. Scheduling and registration role.
   • Effectively manages scheduling requests, ensuring patients are properly identified in the health system's EHR and scheduled to the appropriate appointment type.
   • Able to accurately and independently schedule required appointment types.
   • Accurately schedules, cancels, reschedules, and manages waitlist for designated areas.
   • Works independently to complete daily assignments.
   • Completes with 98% accuracy all required registration items—including all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care—and leverages financial counseling teams as needed.
   • Able to accurately check patients in for elective, emergent, and urgent care.

Qualifications

• Minimum Education: High school diploma preferred; two (2) years of college preferred.
• Minimum Work Experience: Minimum one (1) year admitting experience to become proficient.
• Computer experience required.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.
• Knowledge of medical insurance.
• Able to demonstrate problem solving and critical thinking skills.
• Work schedule: Monday-Friday 8:30-5:00.