Supervisor, Food Services

Advocate Health; Mount Pleasant (WI); On-site; USD 43,000 - 70,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Supervisor in Food Services. In this pivotal role, you will oversee daily food operations, ensuring quality and compliance with health standards. Your leadership will guide a dedicated team in delivering exceptional service to patients and staff alike. This position offers the opportunity to innovate menu offerings and implement safety programs while fostering a positive work environment. If you have a passion for food service and a commitment to excellence, this is the perfect opportunity for you to make a meaningful impact in a dynamic setting.

Qualifications

• 3+ years of experience in food service operations, including service techniques and sanitation standards.
• ServSafe Food Handler certification required within 1 year of hire.

Responsibilities

• Manage daily food service operations, including patient services and retail operations.
• Develop menus and ensure compliance with health codes and safety requirements.

Skills

Microsoft Office

Communication Skills

Leadership Skills

Problem Solving

Attention to Detail

Education

High School Graduate

Job description

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Responsible for the daily food service operations including: patient services, retail operations, purchasing, food preparation and distribution. Assures compliance with all health codes and safety requirements, acts as a liaison to outside vendors, manages the operations of the food program(s), and assists the Manager in overall food service planning.

Major Responsibilities

• Manages all daily operations of the department and the food program(s). Coordinates food preparation for patient tray assembly and delivery, and manages the distribution of food and supplies to ancillary areas.
• Directs and coordinates the development of menus to ensure quality therapeutic appropriateness and adequate cost to value ratios. Develops menu cycles for retail operations and modifies menu choices to meet requirements.
• Prepares instructional material for training and development of staff and conducts in-service education. Orients and trains employees in responsibilities such as food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities consistent with Hazard Analysis and Critical Control Point (HACCP) Guidelines.
• Initiates and maintains the department's outside vendor contracts, which includes evaluating pricing terms, arranging quantity discounts, negotiating contracts, soliciting bids, maintaining adherence to product quality standards, and contractual compliance.
• Generates statistical reports, analyzes data and tracks trends. Analyzes outcomes and develops action plans for improvement of the department. Identifies participants, performance indicators, data collection tools and evaluation methods to ensure timely corrective action plans in areas deviating from established standards.
• Develops and implements departmental policies and procedures, which may include: tray-line, production, diet office, retail operations, procurement, portion and temperature control, Mobile Meal Program, etc.
• Maintains the food service safety programs. Conducts regular safety inspections and accurately documents and investigates accidents.
• Establishes quality standards for customer satisfaction and develops and implements corrective action plans based on survey feedback.
• Develops and implements a comprehensive HACCP program to achieve a high level of sanitation and compliance with appropriate regulatory agencies. Conducts routine inspections of production areas and equipment on a daily basis.
• Responsible for cost effectiveness, which may include: monitoring cash register balance sheets and daily sales, evaluating equipment specifications, participating in the formulation of food specifications, and conducting periodic inventories to ensure adequate supplies are available to meet employee and customer needs.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
  
  

Licensure, Registration, And/or Certification Required

• ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year.
  
  

Education Required

• High School Graduate.
  
  

Experience Required

• Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering and sanitation standards and/or general and modified diets in a large hospital or hotel/restaurant food service environment, with experience as a lead or senior level staff.
  
  

Knowledge, Skills & Abilities Required

• Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail and Internet.
• Excellent verbal, oral and written communication skills to effectively interact with a variety of internal and external customers/staff.
• Excellent leadership skills including problem solving and decision making.
• Must be self-directed, organized, and pay attention to detail.
• Demonstrated ability to perform arithmetic calculations.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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