Supervisor, Food & Beverage

Sea World Of Florida LLC; Orlando (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

Discovery Cove Orlando seeks Ambassadors to lead a team in delivering exceptional guest experiences. You will model top-tier service, foster a positive environment, and manage schedules, reports, and maintenance communications.

The role requires an AA degree or equivalent, strong communication and math skills, and the ability to lift 55 pounds. Training in ServSafe, Alcohol, and Food Handler safety is expected after selection.

Qualifications

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Have strong written and verbal communication skills.
• Have strong basic math skills using whole numbers, common fractions and decimals.
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs.
• Have working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Manager Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to pass Food Handlers test and maintain valid Food Handlers card.
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods.
• Able to work indoors and in outside weather conditions.

Responsibilities

• Lead and inspire a team to deliver great guest experiences from the start.
• Model and perform high standards of service while fostering a positive atmosphere.
• Create ambassador schedules and maintain Kronos reports.
• Prepare and track daily, weekly, and monthly reports.
• Address complaints and resolve problems.
• Supervise and train ambassadors.
• Plan, assign and direct work; order and maintain products and supplies.
• Ensure food quality, guest service, profit enhancement and sanitation commitments.
• Enter maintenance notifications when needed and maintain repair logs.
• Interview, hire, train ambassadors and manage performance as per policies.

Skills

Team leadership

Guest service

Communication skills

Microsoft Office

Education

AA degree

Tools

Kronos

ServSafe

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• You'll help lead and inspire a team to deliver great guest experiences from the get-go.
• You'll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.
• Create ambassador schedules and maintains Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

What it takes to succeed:

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Have working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.