Supervisor, Fleet Operations

acg; Raleigh (NC); On-site; USD 28,981 - 41,276; Full time

Benefits offered by this job

Medical plans

Dental and vision benefits

401(k) plan

HSA eligibility

AAA membership

Job summary

The Auto Club Group in Raleigh, NC is seeking a Fleet Supervisor to lead daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service delivery.

You will recruit, coach, and develop technicians, oversee scheduling and safety initiatives, and drive performance in a fast-paced environment. A hands‑on leader who values customer service will thrive here.

Qualifications

• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance or towing experience.
• Strong safety awareness and problem solving skills.
• Ability to prepare cost, expense, and budget reports.

Responsibilities

• Tows vehicles when needed.
• Provides training and support to Service Vehicle Operators and Automotive Service Coordinators.
• Resolves escalated service problems.
• Maintains productivity standards for the team.
• Coordinates vehicle maintenance, orders supplies, and distributes tools and parts.
• Maintains a safe, clean, and orderly facility.
• Performs administrative duties and reports as required.

Skills

Leadership experience

Roadside experience

Decision making

Interpersonal skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description

Location Details

This is an in‑office, full‑time position located at 3201 Glen Royal Road, Raleigh, NC 27617. The position is not hybrid and will report to a fleet location every day.

Position Schedule / Shift

7‑day, multiple shift operation which may require on‑call duty at times.

Position Summary

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service delivery. The supervisor is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The role oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem‑solving, and communication skills in a fast‑paced environment. This is an excellent opportunity for a hands‑on leader passionate about driving team performance, safety, and exceptional customer service.

Key Responsibilities

• Tows vehicles when needed
• Provides training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolves escalated service problems
• Maintains productivity standards for the team
• Coordinates vehicle maintenance, orders supplies, inventory and distributes necessary tools, parts and supplies
• Maintains facility in a safe, clean and orderly fashion
• Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and prepares and communicates various reports and information

Qualifications

Required

• High School Diploma or equivalent (GED).
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
• Ability to pass and maintain DOT physical certification.
• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
• Strong safety awareness, decision‑making, problem‑solving, interpersonal, customer service, and communication skills, including training and presentations.
• Ability to prepare cost, expense, and budget reports.
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
• Ability to work effectively under pressure and respond quickly to changing conditions.
• Knowledge of towing procedures, budget preparation, and roadside assistance operations.

Preferred

• College level coursework in Business Administration or a related field.
• Previous Service Technician experience.
• Solid mechanical background and understanding of automotive repair.
• Familiarity with area streets and landmarks.

Work Environment

Works in a temperature‑controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rate starting at $25.50 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time‑and‑a‑half.
• Fully paid training to build skills needed for success.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, pre‑ or post‑tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable after the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible at 90 days of employment.
• Full‑time new employees receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part‑time employee PTO hours are calculated based on the standard weekly hours the employee is scheduled to work and accrue at a minimum of 3 hours per month.
• Paid Holidays: Full‑time employees are eligible for 10 company‑paid holidays annually, plus 1 mental health day, 2 floating holidays and 1 volunteer day. Part‑time employees are eligible for 8 company‑paid holidays annually, plus 1 mental health day and 2 floating holidays.
• Paid leave programs include parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through October 8, 2026; however, it may close at any time once a qualified candidate pool is identified.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment will be required to consent to a background and drug screen based on the requirements of the position.