Supervisor, Fleet Operations

acg; Jacksonville (FL); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Tuition assistance program

Paid Time Off (PTO)

Job summary

AAA The Auto Club Group is seeking a Fleet Supervisor in Jacksonville, Florida. This role involves overseeing towing and light service operations while ensuring safety and achieving quality goals.

The ideal candidate will lead a team, provide training, and coordinate vehicle maintenance. Strong leadership skills and experience in roadside service are essential. Benefits include a starting wage of $25.50/hour, medical insurance, and paid training.

Qualifications

• Have successfully led teams to achieve goals.
• Related roadside service work experience is preferred.
• Comfortably interact with vendors and contractors.

Responsibilities

• Oversee towing and light service operations.
• Provide training to Service Vehicle Operators.
• Resolve escalated service problems.

Skills

Team leadership

Customer service resolution

Mechanical understanding

Education

High School Diploma or equivalent (GED)

Tools

Microsoft applications

Job description

It's a great time to join AAA The Auto Club Group!

Job Information

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description

As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding, and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, ensuring your team has all the necessary resources to provide excellent service to our members.

Responsibilities

• Tows vehicles when needed
• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolve escalated service problems
• Maintain productivity standards for the team
• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
• Maintain facility in a safe, clean and orderly fashion
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Benefits

• Starting rate is $25.50 per hour
• Overtime earning potential at time and a half the hourly wage
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

Education

• High School Diploma or equivalent (GED)

Experience

• Have successfully led teams to achieve goals
• Have related or similar roadside service work experience
• Comfortable interacting with vendors and contractors
• Can prepare cost and expense reports
• Have assisted disabled vehicles / stranded motorists, tow vehicles and/or performed minor automobile maintenance
• Experienced in resolving customer service / damage complaints

Certifications & Licensure

• Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
• Must successfully pass DOT physical / certification process

Preferred Qualifications

• College level coursework in Business Administration or a related field
• Previous Service Technician experience
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks
• Working knowledge of work processes and e‑mail applications. Microsoft applications knowledge is also preferred.

Work Environment

7-day, multiple shift operation which may require “on call” duty at times.

Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

Equal Opportunity Statement

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Background Check

All applicants offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Regular and reliable attendance is essential for the functioning of this job.