Roadside Assistance Technician / Tow Driver

ACS Auto Club Services, Inc.; Charlotte (NC); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health & vision benefits

401(k) with company match

Paid time off

Paid holidays

Tuition assistance

Job summary

The Auto Club Group is seeking a Service Vehicle Operator in Charlotte, NC. You will respond to roadside requests, assist stranded motorists, perform tire changes, fuel delivery, battery work, and occasional towing, while staying active on the road and maintaining safety protocols.

You will verify memberships, document activities, and complete DOT inspections, all while using tablets and GPS. A strong customer focus and independent work style are essential.

Qualifications

• High school diploma or GED required.
• Ability to communicate effectively and professionally.
• Must pass drug screening, driving record review, background check, and DOT exam.
• Ability to lift up to 75 pounds.
• Comfort with GPS and mobile tech.

Responsibilities

• Respond to roadside assistance calls using a tow truck or service vehicle.
• Provide emergency roadside services such as tire changes, fuel delivery, battery testing/installation, jump starts, lockouts.
• Safely tow disabled vehicles following established procedures.
• Verify AAA membership and deliver excellent customer service.
• Complete DOT inspections and report maintenance concerns.
• Maintain a clean, professional service vehicle and up-to-date records.

Skills

Customer service

Decision making

Safe driving

Independent work

GPS & mobile tech

Education

High school diploma or GED

Tools

Tablets

GPS devices

Job description

Job Type and Schedule

Full‑time, exempt/non‑exempt: hourly. Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Location: Charlotte, NC.

Job Summary

Join our team as a Service Vehicle Operator and be the hero AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump‑starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands‑on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre‑trip and post‑trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

• High school diploma or GED.
• Valid state driver’s license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre‑employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and record‑keeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.
• Must be 21 years of age or older.
• Preferred: Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Preferred: Previous tow truck driving experience.
• Preferred: Experience operating wheel‑lift, flatbed, or dolly towing equipment.
• Preferred: Commercial driving experience.
• Preferred: Automotive knowledge or mechanical aptitude.

Work Environment

This is a highly active, field‑based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

Hourly rates starting at $21.00 per hour (rate may vary by location and experience). Overtime opportunities paid at time‑and‑a‑half. Shift differentials: 5% premium for hours worked between 5:00PM and 11:00PM; 10% premium for hours worked between 11:00PM and 5:00AM. $1,000 sign‑on bonus paid in installments at 90 and 180 days of employment (applicable to new candidates). $250 quarterly perfect attendance bonus. Fully paid training to help you build the skills needed for success.

• Health & Wellness: Medical plans, prescription drug coverage, dental and vision benefits.
• Employee Assistance Program: confidential support services.
• Financial Protection & Insurance: Company‑paid basic life insurance, optional supplemental life insurance, and dependent coverage.
• Disability coverage: short‑term and long‑term disability, critical illness, accident, and pet insurance options.
• Retirement & Savings: 401(k) plan with 3% automatic deferral upon eligibility; employee contributions 1%–50% of eligible earnings with 50% company match up to 6% of pay; additional company contribution 4% of pay each pay day (100% vested after 3 years).
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual‑based, with up to 12 PTO days annually for full‑time new employees; minimum 3 hours per month for part‑time employees.
• Paid Holidays: 10 company‑paid holidays for full‑time employees and 8 for part‑time, plus 1 mental health day, 2 floating holidays, and 1 volunteer day.
• Paid leave programs: parental, bereavement, jury duty, military leave.
• Career Growth & Education: Tuition assistance up to $5,250 annually (80% covered by ACG); professional certification support with 100% reimbursement for eligible programs.
• Additional Perks: Complimentary AAA membership, roadside assistance, travel discounts; adoption assistance program.

Equal Employment Opportunity

The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment will be required to consent to a background and drug screen based on the requirements of the position.

If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [e-mail] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.