Fleet Supervisor

acg; Grand Rapids (MI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Fully paid training

401(k) with company match

Paid time off & holidays

Job summary

The Auto Club Group (ACG) in an in‑office environment seeks a Fleet Supervisor to lead roadside assistance and towing operations. You will recruit, coach, and develop technicians while ensuring safety, workforce readiness, fleet quality, and regulatory compliance.

You will oversee scheduling, performance management, and issue resolution to drive service delivery and business goals in a fast‑paced setting. Strong leadership and communication are essential.

Qualifications

• High School Diploma or GED required.
• Valid state driver’s license with clean record and ability to drive day/night.
• DOT physical certification required.
• Leadership experience with proven results.
• Experience with roadside assistance, towing, and vehicle recovery.
• Strong safety, decision‑making, and communication skills.

Responsibilities

• Tows vehicles as needed.
• Provide training and support to Service Vehicle Operators and Automotive Service Coordinators.
• Resolve escalated service problems.
• Maintain productivity standards for the team.
• Coordinate vehicle maintenance, orders, supplies, inventory, and distribute tools and parts.
• Maintain a safe, clean, and orderly facility.
• Perform admin duties including reports and deposits.

Skills

Leadership

Customer Service

Problem Solving

Communication

DOT Certification

Budgeting

Training

Education

High School Diploma or GED

College coursework in Business Administration

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Location Details

This is an in-office, full-time position. Please note this position is not hybrid and will report to a fleet location every day.

Position Schedule / Shift

7-day, multiple shift operation which may require “on call” duty at times.

Position Summary

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands‑on leader passionate about driving team performance, safety, and exceptional customer service.

Key Responsibilities

• Tows vehicles,when needed
• Providetraining, support and assistance to Service Vehicle Operators andAutomotive Service Coordinators
• Resolve escalated serviceproblems
• Maintain productivity standards for the team
• Coordinatevehicle maintenance, ordersupplies,inventoryand distributenecessary tools, parts and supplies
• Maintain facility in a safe, clean and orderly fashion
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Qualifications

Required

• High School Diploma or equivalent (GED).
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
• Ability to pass and maintain DOT physical certification.
• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
• Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations.
• Ability to prepare cost, expense, and budget reports.
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
• Ability to work effectively under pressure and respond quickly to changing conditions.
• Knowledge of towing procedures, budget preparation, and roadside assistance operations.

Preferred

• College level coursework in Business Administration or a related field
• Previous Service Technician experience
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks

Work Environment

Works in atemperature-controlledoffice environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

• Hourly rates starting rate is $25.50 per hour (rate may vary by location and experience)
• Overtime opportunities paid at time-and-a-half.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• A dditional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is expected to remain posted through August 16, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.