Roadside Assistance Technician/Tow Driver

acg; West Columbia (SC); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

AAA membership with roadside assist &*

Adoption assistance program

Job summary

The Auto Club Group (ACG) is seeking a Service Vehicle Operator to respond to roadside assistance calls in Columbia, SC. You will assist stranded motorists with jump starts, tire changes, lockouts, and safe towing, delivering reliable service on the road and maintaining safety and vehicle readiness.

This on-site role requires a valid drivers license, DOT-compliant practices, and strong customer service. Youll work flexible hours, including evenings and weekends, with paid training and a

Qualifications

• High school diploma or GED required.
• Valid state drivers license with minimal infractions.
• Must pass drug screening, MVR, background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently in the field.
• Comfortable using GPS, tablets, and mobile tech.
• Able to lift up to 75 pounds.
• DOT certification maintained.
• Complete AAA training programs.
• Must be 21 years of age or older.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent work

Decision making in field

GPS usage

Communication skills

Roadside procedures

Education

High school diploma or GED

Tools

GPS devices

Tablets

Electronic applications

Job description

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description

Location Details: This is an on‑site position located at 909 Leesburg Road Columbia, SC 29209.

Position Schedule/Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services like jump‑starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands‑on problem solving, customer care, and safe driving, all while working independently on the road. If you enjoy helping people, staying active, and making a real difference each day, this is the job for you.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre‑trip and post‑trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications

Required

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre‑employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and record‑keeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C‑NonCDL driver’s license is required.

Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel‑lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• Must be 21 years of age or older.

Work Environment

This is a highly active, field‑based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is always the top priority, and team members are provided training and resources to perform their duties successfully.

Compensation & Benefits Overview

Compensation

• Hourly rates starting at $21.00 per hour.
• Overtime opportunities paid at time‑and‑a‑half.
• Shift differentials: 5% premium for hours worked between 5:00 PM–11:00 PM; 10% premium for hours worked between 11:00 PM–5:00 AM.
• $1,000 Sign‑On Bonus, paid in installments at 90 and 180 days of employment. To qualify, applicants must be new to ACG.
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well‑being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; contributions up to 50% of eligible earnings. Company match of 50% on employee contributions up to 6% of pay. Additional company contribution of 4% of pay each payday.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible at 90 days of employment. Full‑time new employees receive up to 12 PTO days annually; part‑time employees accrue at a minimum of 3 hours per month.
• Paid Holidays: Full‑time employees eligible for 10 company‑paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Part‑time employees eligible for 8 company‑paid holidays, plus 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance up to $5,250 annually (80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period

This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.