Fleet Dispatcher (On-site)

acg; Raleigh (NC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Fully paid training

Quarterly Perfect Attendance Bonus

Shift differentials 5%/10%

AAA membership

Adoption assistance

Job summary

The Auto Club Group in Raleigh, NC is seeking a Fleet Dispatcher to dispatch emergency roadside assistance calls for members and fleet personnel, utilizing dispatch systems and maps to locate member locations and coordinate responders.

This on-site role offers a full-time schedule with potential evenings and weekends, competitive hourly pay starting at $19, overtime, and a comprehensive benefits package including health, retirement, and paid time off.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and enter data accurately.
• Basic math skills including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to inquiries.
• Geography knowledge and ability to provide directions.
• Strong verbal communication and active listening for phone and in-person interactions.

Responsibilities

• Monitor dispatched calls and take action to resolve service issues.
• Handle escalations per established procedures.
• Provide explanations to customers and report service issues.
• Close service requests using the dispatch system.
• Accept payments from members/customers when needed.
• Reconcile and resolve rudimentary payment issues and maintain records.
• Assist coworkers and less-tenured dispatchers as necessary.

Skills

Customer service experience

Strong communication

Geography knowledge

Data entry

Written communication

Fast-paced environment

Active listening

Education

High school diploma or GED

Tools

Dispatching software

Job description

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

Location Details: On-Site Position located at 3201 Glen Royal Road, Raleigh, NC 27617

Position Schedule / Shift: Must be available toworka flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary:

As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related toemergencyand/or commercial road service,utilizingacomputer aidedcall processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

Key Responsibilities:

• Monitor dispatched calls andtakeaction to resolveand correct serviceor other potential problems
• Handle driver/customer escalationsin accordance withestablished procedures
• Provide explanations to customersand reports/documentservice issues
• Closeservice requestsusing company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issuesandmaintainrelated records and files
• Assistcoworkers and less-tenured dispatchers,as necessary.

Qualifications:

Required

• High school diploma or equivalent (GED)required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Preferred

• Knowledge of policies and procedures (service benefits)relativeto emergency road service
• Reading andcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)
• Experiencedispatching calls
• Call center environmentexperience

Work Environment:

Works in atemperature-controlledoffice environment.Irregular hours in a 24 x7operation.

Compensation& Benefits Overview:

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

• Hourly ratesstartingat $19.00 per hour (ratemay vary by location and experience).
• Overtime opportunitiespaidat time-and-a-half.
• Shift differentials:5% premium for hours worked between 5:00 PM-11:00 PM/10% premium for hours worked between 11:00 PM-5:00 AM
• $250 Quarterly Perfect Attendance Bonus.
• Fully paid training to help you build the skills needed for success.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals.
• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.
• Adoptionassistanceprogram.

Job Posting Period:

This position is expected to remain posted through October 20, 2026; however, it may close at any time once a qualified candidate pool isidentified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.